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bradn863's avatar
bradn863
Sophomore
8 years ago

Billing Theft - Fraud Investigation Claim Opened

On 3-6-17 I paid my internet bill, which is $96.48, with my Debit Card online, like i have for the past 12 months. I receieve paper statements in the mail monthly. On 3-17-17 my card was charged in t...
mrhead's avatar
mrhead
New Member
8 years ago
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I have a similar issue. Canceled service and they charged me not only the 100 dollar cancelation fee but also the month for which we didnt even use. Now they won't let me remove my credit card so I have to cancel that card because Hughesnet is known as a fraudulent company and will charge your card for unauthorized charges. I have filed a Federal Trade Comission complaint as well and I recomend everone due so. It only takes 5 minutes and unlike Hughesnet with our service with Excede we can actually access the web pages. With Hughes it would clock in on thier speedtest meter that we had service but it would always time out and never work. Hughes net is absolutle the worst company I have ever dealt with. I am not even certain why or how they can still be in business.

  • Havehouse's avatar
    Havehouse
    New Poster
    8 years ago
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    I am going to do this also. They have been charging TWO of our cards for months and months now. Same bill being paid twice for service that was not as described even remotely.

     

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      8 years ago
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      Havehouse wrote:

      I am going to do this also. They have been charging TWO of our cards for months and months now. Same bill being paid twice for service that was not as described even remotely.

       

      Have you tried contacting the Hughes corporate staff that populate this community?  It would save you a lot of time which you would otherwise waste with frivolous complaints. 

    • Liz's avatar
      Liz
      Moderator
      8 years ago
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      Hello all,

       

      I have since resolved the original poster's billing concerns so I will be locking this thread. If you have concerns of your own, please start your own thread with as much detail (save for personal information) so we can best focus our efforts.

       

      Your cooperation, patience, and understanding are much appreciated.

       

       

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    8 years ago
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    " Hughesnet is known as a fraudulent company"

     

    This is a serious claim; what is your hard evidence to support it?

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Theft - Fraud Investigation Claim Opened","id":"message:74410","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:36536"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:74410"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:74410"},"body@stripHtml({\"truncateLength\":200})":" On 3-6-17 I paid my internet bill, which is $96.48, with my Debit Card online, like i have for the past 12 months. I receieve paper statements in the mail monthly. On 3-17-17 my card was charged in t...","body@stringLength":"2959","rawBody":"

On 3-6-17 I paid my internet bill, which is $96.48, with my Debit Card online, like i have for the past 12 months. I receieve paper statements in the mail monthly. On 3-17-17 my card was charged in the amount of $187.96 which I DID NOT AUTHORIZE.  I called customer service to see about resolving the issue and had a terrible time speaking with them. Upon asking what the charge was for, I was told that I was enrolled in the auto-pay feature, which is COMPLETELY FALSE. When i set up my account 1 year ago I had to call and opt out of auto-pay, which is an extra $5 on my bill for receiving paper statements. I elected this option and phone records will verify. For the past 12 months I have been paying my bill online manually with no issues. After informing the representative that I was not enrolled in auto-pay, she asked would I like to opt out and began to explain the $5 charge on the statement for receiving paper statements. I told her that I already had that conversation a year ago and she could check my previous bills to see that I was clearly not enrolled. She still continued as if i was opting out for the first time. I asked what needed to be done to stop the payment since I DID NOT authorize it. She told me that there was nothing she could do. Let me add, the card that was used to set-up my account is not even the same financial institution that the charge was issued to. I have only had the card that was charged this $187.96 for a few months. There is no way that HughesNet could have had this card enrolled in auto-pay unless an employee manually entered my information into the auto-pay program without my consent. THIS IS THEFT!!!!! I told the representative this and she began to tell me that my phone was breaking up and I needed to find better reception. After making NO MOVEMENT at all she said that reception was better and immediately continued to tell me that the transaction could not be reversed. I reiterated that they had STOLEN money from my account and asked to speak to a supervisor. I was put on hold, and afterwards, the same person came back on the line and said that her supervisor said the same thing as her. I asked to speak with him/her and was told that their answer would not be any different. I asked again to speak to a supervisor and was told that NO ONE could help me. This made me extremely angry and I asked to be transferred to corporate, which didn't happen either. I was already aggravated with Hughes for the poor quality of service which I receive, and now I'm completely disgusted with how i am being treated. I want the entire $ 187.96 removed from my account as it is an incorrect reflection of the  balance for what is due on my account.  

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On 3-6-17 I paid my internet bill, which is $96.48, with my Debit Card online, like i have for the past 12 months. I receieve paper statements in the mail monthly. On 3-17-17 my card was charged in the amount of $187.96 which I DID NOT AUTHORIZE.  I called customer service to see about resolving the issue and had a terrible time speaking with them. Upon asking what the charge was for, I was told that I was enrolled in the auto-pay feature, which is COMPLETELY FALSE. When i set up my account 1 year ago I had to call and opt out of auto-pay, which is an extra $5 on my bill for receiving paper statements. I elected this option and phone records will verify. For the past 12 months I have been paying my bill online manually with no issues. After informing the representative that I was not enrolled in auto-pay, she asked would I like to opt out and began to explain the $5 charge on the statement for receiving paper statements. I told her that I already had that conversation a year ago and she could check my previous bills to see that I was clearly not enrolled. She still continued as if i was opting out for the first time. I asked what needed to be done to stop the payment since I DID NOT authorize it. She told me that there was nothing she could do. Let me add, the card that was used to set-up my account is not even the same financial institution that the charge was issued to. I have only had the card that was charged this $187.96 for a few months. There is no way that HughesNet could have had this card enrolled in auto-pay unless an employee manually entered my information into the auto-pay program without my consent. THIS IS THEFT!!!!! I told the representative this and she began to tell me that my phone was breaking up and I needed to find better reception. After making NO MOVEMENT at all she said that reception was better and immediately continued to tell me that the transaction could not be reversed. I reiterated that they had STOLEN money from my account and asked to speak to a supervisor. I was put on hold, and afterwards, the same person came back on the line and said that her supervisor said the same thing as her. I asked to speak with him/her and was told that their answer would not be any different. I asked again to speak to a supervisor and was told that NO ONE could help me. This made me extremely angry and I asked to be transferred to corporate, which didn't happen either. I was already aggravated with Hughes for the poor quality of service which I receive, and now I'm completely disgusted with how i am being treated. I want the entire $ 187.96 removed from my account as it is an incorrect reflection of the  balance for what is due on my account.  

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I have a similar issue. Canceled service and they charged me not only the 100 dollar cancelation fee but also the month for which we didnt even use. Now they won't let me remove my credit card so I have to cancel that card because Hughesnet is known as a fraudulent company and will charge your card for unauthorized charges. I have filed a Federal Trade Comission complaint as well and I recomend everone due so. It only takes 5 minutes and unlike Hughesnet with our service with Excede we can actually access the web pages. With Hughes it would clock in on thier speedtest meter that we had service but it would always time out and never work. Hughes net is absolutle the worst company I have ever dealt with. I am not even certain why or how they can still be in business.

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I have a similar issue. Canceled service and they charged me not only the 100 dollar cancelation fee but also the month for which we didnt even use. Now they won't let me remove my credit card so I have to cancel that card because Hughesnet is known as a fraudulent company and will charge your card for unauthorized charges. I have filed a Federal Trade Comission complaint as well and I recomend everone due so. It only takes 5 minutes and unlike Hughesnet with our service with Excede we can actually access the web pages. With Hughes it would clock in on thier speedtest meter that we had service but it would always time out and never work. Hughes net is absolutle the worst company I have ever dealt with. I am not even certain why or how they can still be in business.

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I am going to do this also. They have been charging TWO of our cards for months and months now. Same bill being paid twice for service that was not as described even remotely.

 

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I am going to do this also. They have been charging TWO of our cards for months and months now. Same bill being paid twice for service that was not as described even remotely.

 

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Havehouse wrote:

I am going to do this also. They have been charging TWO of our cards for months and months now. Same bill being paid twice for service that was not as described even remotely.

 

Have you tried contacting the Hughes corporate staff that populate this community?  It would save you a lot of time which you would otherwise waste with frivolous complaints. 

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wrote:

I am going to do this also. They have been charging TWO of our cards for months and months now. Same bill being paid twice for service that was not as described even remotely.

 

Have you tried contacting the Hughes corporate staff that populate this community?  It would save you a lot of time which you would otherwise waste with frivolous complaints. 

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Hello all,

\n\n

 

\n\n

I have since resolved the original poster's billing concerns so I will be locking this thread. If you have concerns of your own, please start your own thread with as much detail (save for personal information) so we can best focus our efforts.

\n\n

 

\n\n

Your cooperation, patience, and understanding are much appreciated.

\n\n

 

\n\n

 

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Hello all,

\n\n

 

\n\n

I have since resolved the original poster's billing concerns so I will be locking this thread. If you have concerns of your own, please start your own thread with as much detail (save for personal information) so we can best focus our efforts.

\n\n

 

\n\n

Your cooperation, patience, and understanding are much appreciated.

\n\n

 

\n\n

 

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\" Hughesnet is known as a fraudulent company\"

 

This is a serious claim; what is your hard evidence to support it?

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\" Hughesnet is known as a fraudulent company\"

 

This is a serious claim; what is your hard evidence to support it?

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