Forum Discussion

mjv215's avatar
mjv215
New Poster
6 years ago
Solved

billing

I was told I would be getting a $50 discount and I received a $25 discount and I dont' understand why. and I am getting the runaround about who can listen to the phone call that was taped because we ...
  • Damian's avatar
    Damian
    6 years ago

    mjv215,

     

    Thank you for contacting us. I am sorry to hear you are going through this. I believe you are referring to the sales call where this was promised. Currently, this is the only call I will be able to investigate. Please allow up to a full business week for this to be investigated. Once I have the results, I will private message you with an update and further information. I appreciate your patience in advance.   

     

    -Damian 

mjv215's avatar
mjv215
New Poster
6 years ago

Just wondering if you found out anythig?    Thank you Joanne 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    Joanne, they won't be back until Monday.  That's the earliest you'll hear.  Damian , Liz 

    • mjv215's avatar
      mjv215
      New Poster
      6 years ago

      Ok Thank you very much   Joanne 

      • Damian's avatar
        Damian
        Moderator
        6 years ago

        mjv215,

         

        Thank you for your patience while this issue was being reviewed. I apologize for the delay in response. We have had an extreme increase in social media activity due to COVID-19. In an effort to assist as many customers as we can, there has been a delay in response and I do apologize for that.  

         

        In regards to the results. I have private messaged you with the update. Please refer there for information. 

         

        -Damian.