Forum Discussion
billing
I was told I would be getting a $50 discount and I received a $25 discount and I dont' understand why. and I am getting the runaround about who can listen to the phone call that was taped because we ...
Thank you for contacting us. I am sorry to hear you are going through this. I believe you are referring to the sales call where this was promised. Currently, this is the only call I will be able to investigate. Please allow up to a full business week for this to be investigated. Once I have the results, I will private message you with an update and further information. I appreciate your patience in advance.
-Damian
Just wondering if you found out anythig? Thank you Joanne
Ok Thank you very much Joanne
Thank you for your patience while this issue was being reviewed. I apologize for the delay in response. We have had an extreme increase in social media activity due to COVID-19. In an effort to assist as many customers as we can, there has been a delay in response and I do apologize for that.
In regards to the results. I have private messaged you with the update. Please refer there for information.
-Damian.
After finishing the investigation, we would like to honor the $50 credit. You have two options on how you would like to receive this. We can do a $25 credit for 2 months or a one time credit for $50. Either one of these would be activated on your next bill generation date. Please let me know what you would like to do.
-Damian
