Forum Discussion

mjv215's avatar
mjv215
New Poster
5 years ago

billing

I was told I would be getting a $50 discount and I received a $25 discount and I dont' understand why. and I am getting the runaround about who can listen to the phone call that was taped because we ...
  • Damian's avatar
    Damian
    5 years ago

    mjv215,

     

    Thank you for contacting us. I am sorry to hear you are going through this. I believe you are referring to the sales call where this was promised. Currently, this is the only call I will be able to investigate. Please allow up to a full business week for this to be investigated. Once I have the results, I will private message you with an update and further information. I appreciate your patience in advance.   

     

    -Damian 

mjv215's avatar
mjv215
New Poster

Just wondering if you found out anythig?    Thank you Joanne 

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Joanne, they won't be back until Monday.  That's the earliest you'll hear.  Damian , Liz 

  • mjv215's avatar
    mjv215
    New Poster
    5 years ago

    Ok Thank you very much   Joanne 

    • Damian's avatar
      Damian
      Moderator
      5 years ago

      mjv215,

       

      Thank you for your patience while this issue was being reviewed. I apologize for the delay in response. We have had an extreme increase in social media activity due to COVID-19. In an effort to assist as many customers as we can, there has been a delay in response and I do apologize for that.  

       

      In regards to the results. I have private messaged you with the update. Please refer there for information. 

       

      -Damian. 

      • Damian's avatar
        Damian
        Moderator
        5 years ago

        mjv215, 

         

        After finishing the investigation, we would like to honor the $50 credit. You have two options on how you would like to receive this. We can do a $25 credit for 2 months or a one time credit for $50. Either one of these would be activated on your next bill generation date. Please let me know what you would like to do. 

         

        -Damian