Forum Discussion

mjv215's avatar
mjv215
New Poster
5 years ago

billing

I was told I would be getting a $50 discount and I received a $25 discount and I dont' understand why. and I am getting the runaround about who can listen to the phone call that was taped because we ...
  • Damian's avatar
    Damian
    5 years ago

    mjv215,

     

    Thank you for contacting us. I am sorry to hear you are going through this. I believe you are referring to the sales call where this was promised. Currently, this is the only call I will be able to investigate. Please allow up to a full business week for this to be investigated. Once I have the results, I will private message you with an update and further information. I appreciate your patience in advance.   

     

    -Damian 

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

It's just a possibility, but with the topic having a Solution marked it may be indicating to the reps that the issue has been solved and no longer needing replies.  This may be why there has been no response.  

 

Hopefully maratsade's tagging of Damian will elicit one.