Billing

Hoplinda,

Thank you for reaching out to us. I can understand how this can be confusing and frustrating. What maratsade stated is correct. In your case, your due date is on the 15th of every month and has been since 06/15/2021. I am unsure as to where you are seeing the 25th displayed as your actual due date but that is not correct currently. If you would like to make permanent changes to your due date, you will need to call our support line at 1-866-347-3292 to see if this can be done. 

-Damian 

Hoplinda ,

"My actual bill says my due date is on the 25th.  I'm on autopay and my bank account gets debited on the 15th."

It's how the accounting is done. The payment date (in your case) is the 15th (which I believe is related to when your account went active), and there's a 10 day grace period, so if the bill doesn't get paid on the 15th for whatever reason, they will not send your account to collections until the "due date" (the 25th for your account) which basically means that the second date is the last day you have to pay the bill, and after that, the account goes to collections.  The amount is drawn from whatever payment option you set, in your case, a bank, so you may want to take that into account and have the money ready to go out on the 15th of each month. 

Liz , please correct me if I'm wrong. I'm going by what mods past have explained. 

I get an email 5 days before my bill, then another one when it's due, but you have to go to Billing>Payment management> notifications, and check the boxes for what you want.

Is it always a different amount? Also, don't you get an email when the bill is generated?