Forum Discussion
Call Recording
This response raises significant concerns. Without access to the actual recording, there is no way for me to verify the accuracy of any internal review. This creates a situation where I must rely solely on your interpretation of the call's content, with no ability to independently confirm what was actually said during our conversation.
As a customer who entered into an agreement based on this call, I believe I have a reasonable right to access this recording. If there are technical or policy limitations preventing you from sharing the recording, I would appreciate understanding the specific reasons for this restriction.
I am a subscriber too; this community is a subscriber community with input from Hughesnet agents.
I totally understand your argument and how frustrating it is not to be able to obtain a recording.
Call recordings are the property of companies, and they do not in general release them. In fact, it's very hard (almost impossible) to get this type of recording at all. This is the reality of the situation, and it applies generally to all companies. This is not a Hughesnet thing but a business practice that is fully supported by business law.
However, if the recording is still available, the Hughesnet reps on this side can listen to it and tell you what was said. You may want to ask that they review the call, and if it is still available and they have access to it, they will.
