Not sure why Hughesnet would need to cancel the contract out for you...
Sling TV has stated on their website the following.
What internet speed do I need to stream Sling TV?
If your internet service provider (ISP) has a cap on your data, it's a good idea to keep an eye on your usage while streaming.
Hughesnet states that they offer speeds that are UPTO 25Mbps, and in the contract it states that speeds are not guaranteed. It is unlikely you will see consistent speeds of 25Mbps or more for the entire duration of a show during prime-time hours for your beam, which is when you most likely will be wanting to use the device.
Add on, that at 25Mbps (if you could sustain that) will consume approximately 10GB per hour, which would wipe your data out, fast.
Also, devices that are "off" aren't always off, usually they are in a sleep state, which can still allow them to access the internet and download data. Sometimes devices like a Satellite TV Box can consume several gigabytes of data in a day, enough to deplete your data allowance in hours. I imagine a SlingTV box could easily do the same, I know my ChromeCast can consume about 50MB/hour doing absolutely nothing other than sitting there.
Thanks for the response.
I believe this should have been explained to us.
Robandlaurie wrote:I believe this should have been explained to us.
Best bet is to have your sales (and possibly support) call(s) reviewed, as it seems they might be still available.
Thanks Mark,.
I've contacted executive customer care.
Sal Ruiz, a rep, told me that they would modify my contract and waive the fee if a solution couldn't be reached.
JR Mendez and I tried on Monday to get it right, and it didn't work. Something about the latency... Couldn't get the 500mbs or whatever they needed to get it to work right. After some period of time, whether it's 2 minutes or 10, it constantly buffers, freezes or the screen goes blank.
JR Mendez that was the first rep to tell me HughesNet wasn't compatible with streaming Sling. So what's the point in having HughesNet if we can't use it the way we intended. I wish someone had informed me before we signed on.
And that's what I told JR. The fair and right thing to do is to cancel the contract and waive the termination fee. I even offered to pay for the service tech's time.
