Forum Discussion

jcline26's avatar
jcline26
Freshman
8 years ago

Canceled my contract

I canceled my contract but I didn't receive a confirmation email
maratsade's avatar
maratsade
Distinguished Professor IV
8 years ago
jcline26 wrote:
I canceled my contract but I didn't receive a confirmation email

The mods won't be able to get back to you until Monday morning.  Have you tried calling customer service or using the chat? That might be faster.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
    maratsade wrote:
    jcline26 wrote:
    I canceled my contract but I didn't receive a confirmation email

    The mods won't be able to get back to you until Monday morning.  Have you tried calling customer service or using the chat? That might be faster.

    I was about to say that tomorrow is Friday, but I forgot that they may be off on Good Friday.  :)

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      8 years ago
      GabeU wrote:
      maratsade wrote:
      jcline26 wrote:
      I canceled my contract but I didn't receive a confirmation email

      The mods won't be able to get back to you until Monday morning.  Have you tried calling customer service or using the chat? That might be faster.

      I was about to say that tomorrow is Friday, but I forgot that they may be off on Good Friday.  :)

       

       

       

      I thought it was likely they were going to be off, but I see now that there were mod posts yesterday. But they didn't have time to get to the OP, so my post still applies. :smileyvery-happy::smileyvery-happy:

    • keechmike1's avatar
      keechmike1
      New Member
      8 years ago

      How much will they charge you for cancelling your contract?? I want to cancel mine also. Have had there lousy service since last November. 

      Mike

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        8 years ago
        keechmike1 wrote:

        How much will they charge you for cancelling your contract?? I want to cancel mine also. Have had there lousy service since last November. 

        Mike

        The standard ETF (Early Termination Fee) is $400 for the first three months, then $15 less each succeeding month.  With that said, you should create a post of your own describing the issues or concerns you have with the service to see what can be done about them.  To do so select the part of the Community that applies to your concern (most likely Tech Support), then click on the blue "Start a topic" button on the upper right.   

         

        Terms of Service for someone who subscribed in November 2016....

         

        http://legal.hughesnet.com/ServiceTermsAndConditions-between-09-01-14-and-03-10-17.cfm