Forum Discussion
Cancellation & final billing
Good morning Maria,
Gabe and Maratsade are correct, your ETF at this point is $145. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns about the final bill.
Have a good weekend!
Well I have to say I am not sure I believe anyone from Hughesnet anymore. Liz worked with me and assured me that I would not be charged a final fee for cancellation after the modem shorted out my electrical system in my house. I was without service for 26 days total over a period of 3 months and three times tech came to repair, water in the lines, spiders in the dish connection itself and shorting out. Talked with three different people (names withheld for now) and was assured by all three there would be no cancellation fees because of all the problems and no service for so long. I got a bill yesterday for $221.00 and well needless to say not a happy person at all now. I was told many times they would assist me and sometimes I did get great help, but now...
I'm sure this will get fixed when Liz returns next week.
Just for reference, you may very well get more prompt help from Liz (when she's back) by continuing the conversation in your original thread rather than posting on someone else's.
https://community.hughesnet.com/t5/myAccount-and-Billing/Getting-assistance-when-deaf/m-p/112157
