Cancellation Contract
Service is terrible - we don't even use it anymore so I am paying for a service that I cannot use. I was not aware that there was any type of contract with the service when it was installed or purcha...
Forum Discussion
Good morning jg,
I'm glad you found the community, thank you for posting. We certainly want to get to the bottom of this so I had your sales call reviewed. The sales agent did go over the required terms and conditions at the end of the call and clearly referenced our 24 month commitment:
Sales Rep: The service term is 24 months. If you cancel your service prior to the expiration of the 24 month commitment period, you'd be subject to a termination fee up to $400. In addition, once your service is cancelled, even after the 24 month term, you must return the modem, power cord, and radio within 45 days of the cancellation to avoid an unreturned equipment fee of $300.
[rest of terms and conditions]
Sir, any questions about the terms and conditions?
You: No.
Regarding your HughesNet service, we can help you with that as well here in the community. First, I see you're currently subject to the Fair Access Policy, so your speeds are reduced as a result of running out of your monthly data. However, I ran remote diagnostics on your site, and decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.
Your dispatch is currently scheduled for our earliest available slot: Monday, Sep 4, 2017 between 08:00 AM - 11:00 AM. Call us at 866.347.3292 and reference case #105946965 if you need to reschedule. Please let us know how the site visit goes.
