Forum Discussion
Cancellation
Good morning Caelansmom,
I see it's your first post here, so welcome to the community! I'd like to look into this for you. Please provide any case number you've received during your calls for support.
- 12576
A valid case number would be more helpful. :)
- I apologize that’s the number I received . Is there anything else you can use
Hi Caelansmom,
Thank you for the case number. I was able to locate your account and review your case history. I see that the tech restored your internet connectivity last month, however we were unable to troubleshoot the concerns you brought up after the tech visit. We wouldn't consider any ETF waivers unless we make an effort to troubleshoot.
I ran diagnostics just now on your HughesNet system and all is working normally. Current speeds we're delivering to the HughesNet modem is DL Speed (Mbps): 35.505 UL Speed (Mbps): 2.987.
What are you trying to stream? Netflix, Hulu, YouTube, etc?
On which device are you streaming?
In what resolution are you trying to stream?
Currently you have Video Data Saver enabled, if you try to stream in high definition with this enabled, you may experience buffering. Set your video playback to auto to so that it doesn't conflict with the Video Data Saver. Alternatively, if you want to stream in HD, you can temporarily disable Video Data saver, just be aware that streaming in HD uses significantly more data.
Your cooperation, patience, and understanding are much appreciated.
- Please cancel my service. You all attempted to “fix “ the problem as you call it , several times over the phone every time you told me it was working great on your end explain how that is possible when with your service there has been nothing but headache and chaos. I even went up on my mps still no change . You give crap service and still expect people to pay the cancellation fee. That is almost laughable
