Forum Discussion

cuddlebug's avatar
cuddlebug
New Member
10 years ago

Cannot view invoices again

So, I did exactly what Liz told me to do the last time I could not view my invoice.  I signed out and went to view only (in the view/pay box that comes up).  I typed in my SAN blah,blah,blah.  I just keep getting an error that says Hughes cannot find my account and please try typing in the correct info. etc.  I rechecked my typing, all is o.k. but cannot get past this error.  Any ideas?
  • cuddlebug's avatar
    cuddlebug
    New Member
    10 years ago
    I wish someone would drop by soon...I'd like to get this one wrapped up.  I have tried answering any one of the questions they have and just continue to get the same error message.  Arrrrgh!
  • cuddlebug's avatar
    cuddlebug
    New Member
    10 years ago
    Is Liz or someone like that around today?  I need to get this one off the list of issues.  Thanks
  • Liz's avatar
    Liz
    Moderator
    10 years ago
    Good morning cuddlebug,

    I'll try to reproduce what you're seeing.

    -Liz
  • Liz's avatar
    Liz
    Moderator
    10 years ago
    Hi cuddlebug,

    I'm able to go thru the one-time pay method and successfully move through both the view my invoice and pay my invoice options. 

    I'll e-mail you what information I'm entering to progress through the first screen.

    -Liz
  • cuddlebug's avatar
    cuddlebug
    New Member
    10 years ago
    Liz, I have not received the email with this information in it yet.  Could you please resend it?  Thank You
  • Liz's avatar
    Liz
    Moderator
    10 years ago
    Good morning cuddlebug,

    I resent the e-mail and copied your Gmail account on it, so you should have a copy in both that and your HughesNet inboxes.

    -Liz
  • cuddlebug's avatar
    cuddlebug
    New Member
    10 years ago
    These are the exact steps I took before Liz.  It doesn't matter now anyway.  It appears to have been a glitch that corrected itself, but others had the same issue as this.  My concern is that in the future, this "glitch" not disable my ability to see my Hughes invoice since I don't use auto pay as you know.  Thanks for your help and to Gwalk also
  • Liz's avatar
    Liz
    Moderator
    10 years ago
    Hi cuddlebug, 

    I'm glad you're able to see your invoice now. I'm sorry for the inconvenience of not being able to take care of all this while logged into the Support Center, this is on our road map of improvements, however I have no time frame for when this will be addressed. Please don't hesitate to drop us a line here if you run in to the same experience.

    Thanks,
    Liz