Forum Discussion
Cannot view invoices so I can verify charges on credit card
In January I set up 2 new Hughes net accounts and cancelled two very old accounts. Unfortunately all the account information changed EXCEPT the credit card to charge. All the Since January I have not been able to view my invoices on the old accounts, nor the new accounts. I have received $800 in charges on my credit card which I cannot verify. I have called customer support 5 times, they keep telling me to go to the web site. I cannot see the invoices. I need to see the invoices.
Hi Amanda and Liz and Community,
I am happy to report that with the help of corporate we got this issue resolved. I was able to see all past invoices and we straightened out the charges. Thank you so much for pointing me in the right direction!
AP
AP, there have been several people in the past with similar problems when accounts were merged. It will be at least Monday before an official rep can respond but this is the best place to get help for your situation.
Good morning AP,
Welcome to our community! We've already located your account and will take a look at what is going on. Thank you for reaching out to us
Amanda
Hi Amanda,
Thank you for checking in. Any news yet?
Thank you Bird Dog- you lowered my blood pressure on Saturday. I was rude to the Customer Service representative on the phone. I feel bad about that. My only excuse is that my frustration and annoyance was over the top!
Radio Silence for two days. Any other suggestions? 3 PMs to Amanda remain unread. Does someone read her messages when she is out? Do we have a way to say: out of reach, out of office? Did I send it the wrong way? So connected with no information flowing....
Getting frustrated again.
AP
AP wrote:Radio Silence for two days. Any other suggestions? 3 PMs to Amanda remain unread. Does someone read her messages when she is out? Do we have a way to say: out of reach, out of office? Did I send it the wrong way? So connected with no information flowing....
Getting frustrated again.
AP
I totally understand your frustration. Have you tried sending a PM to Liz?
Hi AP,
I'm sorry for this delay, let me poke Amanda regarding your concern.
