Forum Discussion

AP's avatar
AP
Freshman
8 years ago

Cannot view invoices so I can verify charges on credit card

In January I set up 2 new Hughes net accounts and cancelled two very old accounts. Unfortunately all the account information changed EXCEPT the credit card to charge. All the Since January I have not been able to view my invoices on the old accounts, nor the new accounts. I have received $800 in charges on my credit card which I cannot verify. I have called customer support 5 times, they keep telling me to go to the web site. I cannot see the invoices. I need to see the invoices. 

  • AP's avatar
    AP
    8 years ago

    Hi Amanda and Liz and Community,

     

    I am happy to report that with the help of corporate we got this issue resolved. I was able to see all past invoices and we straightened out the charges. Thank you so much for pointing me in the right direction!

     

    AP

  • BirdDog's avatar
    BirdDog
    Assistant Professor
    8 years ago

    AP, there have been several people in the past with similar problems when accounts were merged. It will be at least Monday before an official rep can respond but this is the best place to get help for your situation.

    • Amanda's avatar
      Amanda
      Moderator
      8 years ago

      Good morning AP,

       

      Welcome to our community! We've already located your account and will take a look at what is going on. Thank you for reaching out to us

       

      Amanda

      • AP's avatar
        AP
        Freshman
        8 years ago

        Hi Amanda,

         

        Thank you for checking in. Any news yet?

    • AP's avatar
      AP
      Freshman
      8 years ago

      Thank you Bird Dog- you lowered my blood pressure on Saturday. I was rude to the Customer Service representative on the phone. I feel bad about that. My only excuse is that my frustration and annoyance was over the top! 

  • AP's avatar
    AP
    Freshman
    8 years ago

    Radio Silence for two days. Any other suggestions? 3 PMs to Amanda remain unread. Does someone read her messages when she is out? Do we have a way to say: out of reach, out of office? Did I send it the wrong way? So connected with no information flowing....

     

    Getting frustrated again. 

     

    AP

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      8 years ago
      AP wrote:

      Radio Silence for two days. Any other suggestions? 3 PMs to Amanda remain unread. Does someone read her messages when she is out? Do we have a way to say: out of reach, out of office? Did I send it the wrong way? So connected with no information flowing....

       

      Getting frustrated again. 

       

      AP

      I totally understand your frustration. Have you tried sending a PM to Liz?

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Hi AP,

         

        I'm sorry for this delay, let me poke Amanda regarding your concern.