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AP's avatar
AP
Freshman
9 years ago
Solved

Cannot view invoices so I can verify charges on credit card

In January I set up 2 new Hughes net accounts and cancelled two very old accounts. Unfortunately all the account information changed EXCEPT the credit card to charge. All the Since January I have not...
  • AP's avatar
    AP
    9 years ago

    Hi Amanda and Liz and Community,

     

    I am happy to report that with the help of corporate we got this issue resolved. I was able to see all past invoices and we straightened out the charges. Thank you so much for pointing me in the right direction!

     

    AP

AP's avatar
AP
Freshman
9 years ago
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Hi Amanda and Liz and Community,

 

I am happy to report that with the help of corporate we got this issue resolved. I was able to see all past invoices and we straightened out the charges. Thank you so much for pointing me in the right direction!

 

AP

Amanda's avatar
Amanda
Moderator
8 years ago
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Hi AP,

 

That is great news! I am happy to hear that it is all fixed up for you at last. Have a wonderful weekend and be sure to stop by if you ever need anything in the future :)

 

Thank you,

Amanda

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view invoices so I can verify charges on credit card","id":"message:73490","revisionNum":1,"repliesCount":21,"author":{"__ref":"User:user:35987"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:73490"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:73490"},"body@stripHtml({\"truncateLength\":200})":" In January I set up 2 new Hughes net accounts and cancelled two very old accounts. Unfortunately all the account information changed EXCEPT the credit card to charge. All the Since January I have not...","body@stringLength":"497","rawBody":"

In January I set up 2 new Hughes net accounts and cancelled two very old accounts. Unfortunately all the account information changed EXCEPT the credit card to charge. All the Since January I have not been able to view my invoices on the old accounts, nor the new accounts. I have received $800 in charges on my credit card which I cannot verify. I have called customer support 5 times, they keep telling me to go to the web site. I cannot see the invoices. I need to see the invoices. 

","kudosSumWeight":0,"postTime":"2017-03-11T11:45:41.370-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:73490_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8184},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:73490":{"__typename":"Conversation","id":"conversation:73490","solved":true,"topic":{"__ref":"ForumTopicMessage:message:73490"},"lastPostingActivityTime":"2018-02-14T15:25:50.874-05:00","lastPostTime":"2018-02-14T15:25:50.874-05:00","unreadReplyCount":21,"isSubscribed":false},"ModerationData:moderation_data:73490":{"__typename":"ModerationData","id":"moderation_data:73490","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:73490_1":{"__typename":"Revision","id":"revision:73490_1","lastEditTime":"2017-03-11T11:45:41.370-05:00"},"ForumReplyMessage:message:75758":{"__typename":"ForumReplyMessage","id":"message:75758","conversation":{"__ref":"Conversation:conversation:73490"},"author":{"__ref":"User:user:17171"},"revisionNum":1,"uid":75758,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Cannot view invoices so I can verify charges on credit card","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:75758"},"parent":{"__ref":"AcceptedSolutionMessage:message:75559"},"body":"

Hi AP,

\n\n

 

\n\n

That is great news! I am happy to hear that it is all fixed up for you at last. Have a wonderful weekend and be sure to stop by if you ever need anything in the future :)

\n\n

 

\n\n

Thank you,

\n\n

Amanda

","body@stringLength":"256","rawBody":"

Hi AP,

\n\n

 

\n\n

That is great news! I am happy to hear that it is all fixed up for you at last. Have a wonderful weekend and be sure to stop by if you ever need anything in the future :)

\n\n

 

\n\n

Thank you,

\n\n

Amanda

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Hi Amanda and Liz and Community,

 

I am happy to report that with the help of corporate we got this issue resolved. I was able to see all past invoices and we straightened out the charges. Thank you so much for pointing me in the right direction!

 

AP

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Hi Amanda and Liz and Community,

 

I am happy to report that with the help of corporate we got this issue resolved. I was able to see all past invoices and we straightened out the charges. Thank you so much for pointing me in the right direction!

 

AP

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