Can't update ANY of my account information
I am beyond frustrated. MyHughesnet online account services are absolutely useless. Every time I try to update my credit card information I get an error message saying that I do not have permission t...
Forum Discussion
Hi Karina,
Welcome to the community and thank you for posting. I pulled up your account and I see you have a business account. The community is primarily for residential support, but what I can do is send your concern over to the enterprise department here. Once I have any updates from them or confirmation that they'll have someone address your concern, I will post back.
Your patience and understanding are much appreciated.
Hi Karina,
Thank you for your patience. The enterprise department informed me that they'll have their billing department reach out to you regarding your payment update concern.
Same issue here...customer account interface is absolutely useless. Cannot update billing address, credit card number, or any other pertinent account data. I've seen multiple theads on this forum stating the same, and yet still no resolution months later.....what's the holdup HushesNet? A tech company that cannot even provide a usefull customer interface....disgusted!
Extremely disgusting is right. Thanks for posting this. I am filing a FORMAL letter to Federal the state AG about this. No excuse! I don't want to give my CC to a rep on the phone...
- I apologize for my earlier upset post. You are free to remove it.
Good morning ARPamIAm,
I'm glad you found the community, thank you for posting. I'm sorry to hear of your frustrations. You don't have to update your payment information over the phone,there is a way to do this online. If you are having difficulty updating your info online, please start your own thread. I'm going to close this older thread.
Your cooperation, patience, and understanding are much appreciated.
