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atlantia's avatar
atlantia
New Poster
6 years ago
Solved

Change Account Holder Name

Hi, I got divorced about 6 years ago and the account was originally set up in my ex wife's name. Now I want to make changes to the account and phone support says I need verbal permission from the "o...
  • Liz's avatar
    Liz
    6 years ago

    Hi atlantia,

     

    Thanks for the clarification. Let me escalate this to our billing folks here at corporate to see what we can do for you. I'll reach out to you via private message once I have an update.

     

      Your patience and understanding are much appreciated.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator
6 years ago

Good morning atlantia,

 

Thanks for posting, this is a bit of a tricky situation. There's a Transfer in Ownership form for these requests which does require both parties' involvement, however, only purchase accounts may be transferred. For lease accounts like yours, to have the service in your own name would be to cancel this one immediately and sign up again. Fortunately, you're currently out of contract, so there is no Early Termination Fee if you cancel.

 

-Liz