Complaint
Kevman here, Since we have purchased internet from you back in October, our internet is horrid.. Yes, you have speeds that are decent, but the Latency makes our internet almost non-existent.. I h...
Forum Discussion
First and foremost, please refrain from using profanity when posting on this site. Not only is it disrespectful to everyone that utilizes this Community, as well as being entirely unnecessary, it is a violation of the Community Terms of Service and is against the Community Guidelines.
Regarding the latency, nothing can be done about that. The distance the signal has to travel, which accounts for around 500ms, give or take a few ms, plus the infrastructure the service has to travel "through", means the latency will never be below 600ms or so.
Anything that utilizes your HughesNet service for internet will use data, including your cell phone connected via WiFi.
Regarding the soft data caps, they are a necessity for a service with considerably smaller capacity than ground based services. The soft data caps are in place to allow that capacity to be utilized by all subscribers. Without those soft data caps everybody and their brother would be trying to stream every evening for hours on end, causing the system to experience a digital traffic jam, meaning no one would be able to do anything.
