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JustNotRight's avatar
JustNotRight
New Poster
7 years ago

Confirmed Hughes System Error Costs Me Hundreds (Token111 error)

Hello Hughes Support Team We're longtime customers. Thankfully really haven't had any issues in the years we've been with Hughes. We stick with our data allowance, pay on time, never had a need to e...
  • Amanda's avatar
    Amanda
    6 years ago

    Hello,

     

    It has been a while since we heard from you so this thread will be closed. If you have any further questions or concerns please create a new thread.

     

    Thank you,

    Amanda

JustNotRight's avatar
JustNotRight
New Poster

GabeU

Thanks for your message. Hopefully it helps the next person. During the time when I was getting the systems errors, my dashboard still said no tokens and had the purchase token button in that red box where it should have been reporting the token bytes available;-(

Amanda's avatar
Amanda
Moderator
6 years ago

Hi there,

 

I am actively investigating this for you. The only time this error should appear, to my knowledge, is when there is a balance on the account. There does not appear to have been a balance on the date these are marked as purchased. Since this requires an audit from our database team, it make take until the end of the day tomorrow to get you an answer. 

 

Thank you,

Amanda