Forum Discussion

FordGuy's avatar
FordGuy
Sophomore
2 years ago
Solved

Confirming temporary suspension of service

I set up a Temporary suspension of service via Phone Support. How do I know that it is in effect? Web account says ACTIVE, 27 days in Billing Period, automatic payment enabled. How can I be sure next...
  • FordGuy's avatar
    FordGuy
    2 years ago

    It is official as I just got an email from HughesNet confirming that our service is "voluntarily" suspended. Thanks again for your help.

Damian's avatar
Damian
Moderator
2 years ago

FordGuy,

 

Thank you for reaching out and welcome to the community. After reviewing the billing info for the account, no suspension has been placed on the account. I see a suspension request was made through email support but we do not allow such actions. Suspensions are to be solely done over the phone due to account security. This also means a suspensions cannot be processed through this community either. I can, however, relay some account info. I was unable to find record of a case or a phone conversation in which a suspension request was made via phone support. Was there a signal disconnection? 

 

Also, what maratsade said is completely accurate. 

 

 -Damian