customer unservice
After a two tear stint in the purgatory of Hughes net which included: very slow speeds data caps no streaming ability and very high cost Upon ending our relationship I find that they want me to climb...
Forum Discussion
Unbeknownst to you? That can only happen if potential subscribers don't bother to do research before signing up for service. The information is right there on the HN website and on the HN legal site. They explain how everything works and how much everything costs. But many subscribers are so rabid to be able to stream or play games, that they believe the line a salesperson gives them and sign up blindly, without verifying anything. And later, when they learn about the small print that they should have read prior to subscribing, they get angry and decide to blame everyone but thenselves.
Anyone who is looking to start a subscription would be smart to read the small print before signing, and don't believe what salesmen tell you. They're just like any other salesperson, they may or may not tell you the whole story, and since salesmanship is not a new thing, you can't claim you didn't know or that you were lied to.
Prevent later frustrations by doing your due diligence, and research before you sign up, not after the fact.
myent64 wrote:Unbeknownst to us, when you cancel your HughesNet, they expect you to return a part of the satellite dish that *a professional* installed **on your roof**. If you fail to do this, you incur almost $400 in extra fees.
maratsade wrote:Unbeknownst to you? That can only happen if potential subscribers don't bother to do research before signing up for service.
But it's so much easier to complain about it afterwards.
yes to that!!!!..I was nottold a 2-yr contract ..nor about data caps..a veteran trying to save money ..got slighted!!..they suck!
breach of contract!..i will not honor!
jackie2010 wrote:yes to that!!!!..I was nottold a 2-yr contract ..nor about data caps..a veteran trying to save money ..got slighted!!..they suck!
jackie2010 wrote:yes to that!!!!..I was nottold a 2-yr contract ..nor about data caps..a veteran trying to save money ..got slighted!!..they suck!
The data caps are a part of choosing a plan during the sales call. The two year contract is mentioned during the final disclosure, after which they ask if you agree to what has been read to you.
However, if you believe that these things were not disclosed, and it's been no more than about three months since your sales call, you can request a sales call review. You can do so in the "MyAccount and Billing" section. If it's determined that appropriate expectations were not set during the sales call, you may have recourse.
