Forum Discussion

Katie4's avatar
Katie4
New Poster
5 years ago

I need Customer service

I am out of the U.S. I can’t call toll free numbers, chat does not work at all, I don’t get replies when I email.
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  • Liz's avatar
    Liz
    5 years ago

    Hi Katie,

     

    I'm glad you found the community, thank you for posting. I can take care of the suspension for you.  When would you like the service to be reactivated?

     

    -Liz

     

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Could you explain what it is that you need, Katie?

    • Katie4's avatar
      Katie4
      New Poster
      5 years ago
      Because I am out of the country I don’t need satellite internet at my house but I don’t want to cancel because I’ll eventually return. Is there a way to temporarily suspended service? Thanks
      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Hi Katie,

         

        I'm glad you found the community, thank you for posting. I can take care of the suspension for you.  When would you like the service to be reactivated?

         

        -Liz

         

  • Katie4's avatar
    Katie4
    New Poster
    5 years ago
    I’m out of the country and don’t need my satellite internet can I temporarily suspend it? If so how can I do so if I can’t call toll free numbers, chat doesn’t work and emails aren’t replied to. If temporary suspension isn’t possible how do I cancel if I can’t call toll free numbers, chat doesn’t work and emails aren’t replied to?