Forum Discussion
Daily totals from usage graph do not match service plan data graph
Could you post screenshots?
- MarkJFine5 years agoProfessor
Simple answer is that the Down and Up totals on the right aren't correct. If you believe the usage on the 6th (a Sunday), it almost looks as if you had the modem disconnected for most of the day. Statistically speaking, Sundays see the heaviest use.
- jennga5 years agoFreshman
Most likely because we werent home on Sunday- I believe the up down are and I spot checked them here http://customercare.myhughesnet.com/frmUsage.cfm based on another post.
- maratsade5 years agoDistinguished Professor IV
It likely has nothing to do with you being home or not. I suggest you wait until Liz comes back with a response for you.
jennga wrote:
Most likely because we werent home on Sunday- I believe the up down are and I spot checked them here http://customercare.myhughesnet.com/frmUsage.cfm based on another post.
- GabeU5 years agoDistinguished Professor IV
I think the graph might be "glitching" again. My daily breakdown isn't matching the running total either, though from my own usage habits I know that the running total is the correct one. Plus, the running total matches my Glasswire, or at least does for the most part, as I also update my phone, which Glasswire doesn't count.
- Liz5 years agoModerator
Hi jennga,
Thank you again for your patience while this is being investigated. Our engineers are going to work on resolving this discrepancy in the total usage sums between the historical and donut graphs. I don't have an ETA on when this will be addressed, so in the meantime, I suggest relying on the donut graph, and for more detailed tracking, you could also try what Gabe mentioned, GlassWire.
Your post has mobilized a lot of folks over here to address this, so thank you for bringing this to our attention so we can make these tools work for you!
Thanks,
Liz
- jennga5 years agoFreshman
Hi Liz-
Appreciate the reply. I have been monitoring using Glasswire, still think the cumulative is high based on what I see with the usage. The only thing we have connected to the network are our computers. Phones are not connected, we are not big streamers, and if we do we stream through our phone data plan not internet connection.
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