Forum Discussion
Daily totals from usage graph do not match service plan data graph
Simple answer is that the Down and Up totals on the right aren't correct. If you believe the usage on the 6th (a Sunday), it almost looks as if you had the modem disconnected for most of the day. Statistically speaking, Sundays see the heaviest use.
- jennga5 years agoFreshman
Most likely because we werent home on Sunday- I believe the up down are and I spot checked them here http://customercare.myhughesnet.com/frmUsage.cfm based on another post.
- maratsade5 years agoDistinguished Professor IV
It likely has nothing to do with you being home or not. I suggest you wait until Liz comes back with a response for you.
jennga wrote:
Most likely because we werent home on Sunday- I believe the up down are and I spot checked them here http://customercare.myhughesnet.com/frmUsage.cfm based on another post.
- GabeU5 years agoDistinguished Professor IV
jennga wrote:Most likely because we werent home on Sunday- I believe the up down are and I spot checked them here http://customercare.myhughesnet.com/frmUsage.cfm based on another post.
That web page may very well be missing information, including hours in which the service was used, and the data used during those hours. It can't be relied on to be accurate for Gen5, or even the Gen4 monthly refill plans, if I'm not mistaken, which is why it's no longer recommended as a site to use for monitoring data usage for those services.
It's primarily for those on legacy plans.
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