So after we moved (not able to use it at the apartment complex) and were told the early termination fee could not be waived under any circumstances we are stuck with a $70 contract for another year an...
Hello Raiders13, welcome to the community and I appreciate you reaching out to us. I was able to pull up your account and I see it's a business account. I am very sorry your experiences with customer service have not been well. While I understand the frustration you're having, it's always important to check if your service will be available at a new location beforehand.
Regarding the data usage, since you haven't been able to connect the modem back up, it's a high possibility the data is reflecting the last time your services were last on, since there isn't any other way for data to be transmitting with all the equipment disconnected.
I hope this clears things up for you, let me know if you have questions.
Hello Brook, we just moved cross country, new job and a complete new start. No its not possible to pick my new place to live based on hughes net availability!!! Sorry but that is just crazy. We needed to find an apart3 that is affordable for us to start of with and that's the main fact. So yes you would think a company this big could be a little bit supportive and humane. I didn't ask to cancel my whole ETF I asked to waive at least the equipment part to were we end up around $380 but no not even the slightest help from hughesnet side. Again we didn't even know about those etf for equipment until I called to cancel service ready to pay our regular ETF! And to whoever said to call that phone number...all I can say I did way to many times so far. Besides being in line for long times to even get a rep on the line, getting kicked out of line after waiting 15 min already and rude employees on the the phone, I have discovered nothing but incompetent answers.
I think you misunderstood what I was trying to say. I was not saying when looking for a new residence you have to make sure HughesNet is available, I simply meant it's important to check what internet providers are located there and if you find out HughesNet is not, then to look for alternatives. I moved from Nebraska to Arizona just a few months ago, so I know it's not easy starting over.
Due to this particular situation, I'd like to address your concerns privately, could you please message me so we can discuss in further detail? Thank you.
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is used while no equipment installed!!!","id":"message:103549","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:69999"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:103549"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:103549"},"body@stripHtml({\"truncateLength\":200})":"So after we moved (not able to use it at the apartment complex) and were told the early termination fee could not be waived under any circumstances we are stuck with a $70 contract for another year an...","body@stringLength":"711","rawBody":"So after we moved (not able to use it at the apartment complex) and were told the early termination fee could not be waived under any circumstances we are stuck with a $70 contract for another year and a half. NOW I CHECKED FOR MY BILL AND SEE THAT MY DATA IS USED WHILE NO EQUIPMENT IS INSTALLED PERIOD! No satellite is set up, no box installed nothing! This is unbelievable and I am in disbelief to be honest. This is by far the most terrible and customer unfriendly company I have ever dealt with. No understanding, no flexibility or help with customers life situations what so ever! I would never recommend this company to anyone ever. I would like to know if anyone else experiences unexplained data usage?","kudosSumWeight":2,"postTime":"2018-08-14T16:19:06.384-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Data Usage","text":"Data Usage","time":"2023-10-06T14:13:54.869-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:103549_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4783},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"So after we moved (not able to use it at the apartment complex) and were told the early termination fee could not be waived under any circumstances we are stuck with a $70 contract for another year and a half. NOW I CHECKED FOR MY BILL AND SEE THAT MY DATA IS USED WHILE NO EQUIPMENT IS INSTALLED PERIOD! No satellite is set up, no box installed nothing! This is unbelievable and I am in disbelief to be honest. This is by far the most terrible and customer unfriendly company I have ever dealt with. No understanding, no flexibility or help with customers life situations what so ever! I would never recommend this company to anyone ever. I would like to know if anyone else experiences unexplained data usage?"},"Conversation:conversation:103549":{"__typename":"Conversation","id":"conversation:103549","solved":false,"topic":{"__ref":"ForumTopicMessage:message:103549"},"lastPostingActivityTime":"2018-08-29T14:45:21.736-04:00","lastPostTime":"2018-08-29T14:45:21.736-04:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:103549":{"__typename":"ModerationData","id":"moderation_data:103549","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:103549_1":{"__typename":"Revision","id":"revision:103549_1","lastEditTime":"2018-08-14T16:19:06.384-04:00"},"ForumReplyMessage:message:103626":{"__typename":"ForumReplyMessage","id":"message:103626","conversation":{"__ref":"Conversation:conversation:103549"},"author":{"__ref":"User:user:69233"},"revisionNum":1,"uid":103626,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Data is used while no equipment installed!!!","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:103626"},"parent":{"__ref":"ForumTopicMessage:message:103549"},"body":"
Hello Raiders13, welcome to the community and I appreciate you reaching out to us. I was able to pull up your account and I see it's a business account. I am very sorry your experiences with customer service have not been well. While I understand the frustration you're having, it's always important to check if your service will be available at a new location beforehand.
\n\n
\n\n
Regarding the data usage, since you haven't been able to connect the modem back up, it's a high possibility the data is reflecting the last time your services were last on, since there isn't any other way for data to be transmitting with all the equipment disconnected.
\n\n
\n\n
I hope this clears things up for you, let me know if you have questions.
\n\n
-Brooke
","body@stringLength":"801","rawBody":"
Hello Raiders13, welcome to the community and I appreciate you reaching out to us. I was able to pull up your account and I see it's a business account. I am very sorry your experiences with customer service have not been well. While I understand the frustration you're having, it's always important to check if your service will be available at a new location beforehand.
\n\n
\n\n
Regarding the data usage, since you haven't been able to connect the modem back up, it's a high possibility the data is reflecting the last time your services were last on, since there isn't any other way for data to be transmitting with all the equipment disconnected.
\n\n
\n\n
I hope this clears things up for you, let me know if you have questions.
\n\n
-Brooke
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No its not possible to pick my new place to live based on hughes net availability!!! Sorry but that is just crazy. We needed to find an apart3 that is affordable for us to start of with and that's the main fact. So yes you would think a company this big could be a little bit supportive and humane. I didn't ask to cancel my whole ETF I asked to waive at least the equipment part to were we end up around $380 but no not even the slightest help from hughesnet side. Again we didn't even know about those etf for equipment until I called to cancel service ready to pay our regular ETF! And to whoever said to call that phone number...all I can say I did way to many times so far. Besides being in line for long times to even get a rep on the line, getting kicked out of line after waiting 15 min already and rude employees on the the phone, I have discovered nothing but incompetent answers.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2018-08-16T12:09:09.667-04:00","lastPublishTime":"2018-08-16T12:09:09.667-04:00","metrics":{"__typename":"MessageMetrics","views":4622},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:103549/message:103646","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEwMzc2NywxMDM3Njc","node":{"__ref":"ForumReplyMessage:message:103767"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEwMzc2NywxMDQxMzk","node":{"__ref":"ForumReplyMessage:message:104139"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"971","rawBody":"Hello Brook, we just moved cross country, new job and a complete new start. No its not possible to pick my new place to live based on hughes net availability!!! Sorry but that is just crazy. We needed to find an apart3 that is affordable for us to start of with and that's the main fact. So yes you would think a company this big could be a little bit supportive and humane. I didn't ask to cancel my whole ETF I asked to waive at least the equipment part to were we end up around $380 but no not even the slightest help from hughesnet side. Again we didn't even know about those etf for equipment until I called to cancel service ready to pay our regular ETF! And to whoever said to call that phone number...all I can say I did way to many times so far. Besides being in line for long times to even get a rep on the line, getting kicked out of line after waiting 15 min already and rude employees on the the phone, I have discovered nothing but incompetent answers.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:103646_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:103767":{"__typename":"ModerationData","id":"moderation_data:103767","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:103767":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:69233"},"id":"message:103767","revisionNum":1,"uid":103767,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:103646"},"conversation":{"__ref":"Conversation:conversation:103549"},"subject":"Re: Data is used while no equipment installed!!!","moderationData":{"__ref":"ModerationData:moderation_data:103767"},"body":"
I think you misunderstood what I was trying to say. I was not saying when looking for a new residence you have to make sure HughesNet is available, I simply meant it's important to check what internet providers are located there and if you find out HughesNet is not, then to look for alternatives. I moved from Nebraska to Arizona just a few months ago, so I know it's not easy starting over.
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Due to this particular situation, I'd like to address your concerns privately, could you please message me so we can discuss in further detail? Thank you.
I think you misunderstood what I was trying to say. I was not saying when looking for a new residence you have to make sure HughesNet is available, I simply meant it's important to check what internet providers are located there and if you find out HughesNet is not, then to look for alternatives. I moved from Nebraska to Arizona just a few months ago, so I know it's not easy starting over.
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Due to this particular situation, I'd like to address your concerns privately, could you please message me so we can discuss in further detail? Thank you.
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-Brooke
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Raiders13, it's been a while since I've heard from you. I'm going to close this thread, but please reach out to us if you need anything! Thank you.
Raiders13, it's been a while since I've heard from you. I'm going to close this thread, but please reach out to us if you need anything! Thank you.
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\n\n
-Brooke
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