Forum Discussion
Data is used while no equipment installed!!!
So after we moved (not able to use it at the apartment complex) and were told the early termination fee could not be waived under any circumstances we are stuck with a $70 contract for another year an...
Hello Raiders13, welcome to the community and I appreciate you reaching out to us. I was able to pull up your account and I see it's a business account. I am very sorry your experiences with customer service have not been well. While I understand the frustration you're having, it's always important to check if your service will be available at a new location beforehand.
Regarding the data usage, since you haven't been able to connect the modem back up, it's a high possibility the data is reflecting the last time your services were last on, since there isn't any other way for data to be transmitting with all the equipment disconnected.
I hope this clears things up for you, let me know if you have questions.
-Brooke
