Forum Discussion
Equipment Return
I literally spoke to a customer service person a couple of hours ago about cancelling my service. He told me about the box being sent for the equipment return. I specifically asked if someone would need to climb into the roof for the dish and this person told me no, that the dish could be disposed of. Now I'm reading on here that not only is there something on the dish that has to be returned, but I'm going to be charged $200 if I don't return it. Let me guess, I'll also be charged a service fee if someone has to come out to remove the dish? This is ridiculous and a pretty sorry way to do business.
After cancellation, you will need to return your HughesNet modem, power supply, and radio (this needs to be removed from the dish) in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter). The dish doesn't need to be returned.
You can remove the radio yourself, ask a neighbour or friend to do it for you, hire someone to do it, or pay a service fee if you want HN to do it.
After cancellation, you will need to return your HughesNet modem, power supply, and radio (this needs to be removed from the dish) in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter). The dish doesn't need to be returned.
You can remove the radio yourself, ask a neighbour or friend to do it for you, hire someone to do it, or pay a service fee if you want HN to do it.
