Forum Discussion
Data Plan upgrade delays
I really appreciate your help but it is now 11:00 on Dec. 19th and still no Data Upgrade. I don't understand why this simple task is taking so long and needed to be "escalated" in the first place?
FordGuy,
I'll go ahead and have a complimentary token added to your account. Your account is experiencing an issue where the new monthly data amount isn't being applied after upgrading. Our team is taking a look into why this is, and how to fix the ongoing issue.
Thanks,
Remy
Thanks for replying but now 4 full business days + one weekend after upgrading I still don't have DATA on the account. This must be a complicated "issue" to take so long to fix. Please let me know when it is fixed
Remy: This is just getting worse. Yesterday, I was so frustrated I purchased a data token. Today [Friday] I got an email confirming the purchase however there is no indication on my online account.There is also no evidence of the "complimentary" token you mention. Plus the upgrade is still not showing and now there are all these charges and credits on my bill. It has now been a full week and the situation is getting worse instead of being fixed.
FordGuy,
Thanks for following up! It seems the token purchase went through, and the token data was successfully added to your account. The token data has since been used. A representative again attempted to contact the phone number on file, and left a voice message. Please send us a private message here with the correct phone number to call: https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
Remy: the link did not open. Are you sure you all are dealing with the correct account? as the phone number is shown in the profile. I am not receiving any phone messages. When was the Data Token Data applied? I have been checking my online account often and saw no indication it had been applied let alone used. What about the upgrade Data? and the strange bills and credits on my bill?
