Forum Discussion
Data Plan upgrade delays
Finally My Data Plan got updated however I do not understand all the charges/credits on my bill. I also see no evidence of any Data Token [complimentary or purchased] be applied or used.
FordGuy,
Thank you for reaching out! It's great to hear that the proper changes have been made. I'm able to confirm the complimentary and purchased tokens were both added and used within the same day of being added to the account. Which billing charge are you referring to?
Thanks,
Remy
Well, I was monitoring the account fairly closely and I did not see where any tokens were added nor used. What date was that? and why does it not show in Data Usage? In terms of billing charges- All of the charges, credits listed. As I understand it we had already paid for December in advance so only the $5/month increase prorated for the nine days left in the billing cycle.
FordGuy,
It seems the credit was placed on the account by the team handling your case. It accounts for the 13 days you were having issues. It appears the charge is related to proration from the upgrade issue and your data token purchase. The data token you purchased was added and consumed on the 19th, where you consumed a total of 5.6GB.
Thanks,
Remy
With all due respect sir you must be looking at different data than I am. On my webaccount under Data History there is no indication of any Data added or used from Data Token. In terms of the Billing I see 9 lines of charges and credits, none of which make any sense. So can someone who speaks understandable English please call me and we can go over the information I see when I log in to my account.
