Forum Discussion
Data Plan upgrade delays
On Dec. 13th I clicked "Change Plan" to upgrade from 15 GB to 50GB plan. I did this after I called to confirm that this would NOT require a new "commitment" as we are done our 2 year commitment. I ca...
Finally My Data Plan got updated however I do not understand all the charges/credits on my bill. I also see no evidence of any Data Token [complimentary or purchased] be applied or used.
FordGuy,
Thank you for reaching out! It's great to hear that the proper changes have been made. I'm able to confirm the complimentary and purchased tokens were both added and used within the same day of being added to the account. Which billing charge are you referring to?
Thanks,
Remy
