Forum Discussion

jlantz's avatar
jlantz
Junior
8 years ago

Deceptive GEN5 Upgrage Practice, or lack of upgrade.

I have been trying since Monday to get my system upgraded to GEN5 Every time they try to subnit my order, it returns an error, supposedly saying the system they are trying to contact is not availabl...
  • Liz's avatar
    Liz
    8 years ago

    Good morning jlantz,

     

    Please check your PMs, as I've sent you the contact information for your dealer doing the Gen 5 upgrade for you.

     

Liz's avatar
Liz
Moderator

Hi jlantz,

 

You're welcome! I tried the upgrade and I got the same error message. Unfortunately it's a cryptic error code that doesn't indicate what the matter is. After digging around a bit, I think I have an idea as to why no one is able to process an upgrade. Please check your private messages in the top right corner of the community page by clicking the envelope icon, I will be sending you a PM to further address your concerns.

 

Liz's avatar
Liz
Moderator
8 years ago

Good morning jlantz,

 

Please check your PMs, as I've sent you the contact information for your dealer doing the Gen 5 upgrade for you.

 

  • jlantz's avatar
    jlantz
    Junior
    8 years ago

    Thaank you so much Liz. You've been a great help with this.

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      You're very welcome, jlantz. Please don't hesitate to contact us again if you have additional concerns.

       

      Enjoy your weekend!