Forum Discussion
Deceptive GEN5 Upgrage Practice, or lack of upgrade.
I have been trying since Monday to get my system upgraded to GEN5 Every time they try to subnit my order, it returns an error, supposedly saying the system they are trying to contact is not availabl...
Good morning jlantz,
Please check your PMs, as I've sent you the contact information for your dealer doing the Gen 5 upgrade for you.
GabeU wrote:
Gwalk900 wrote:
dannyleo wrote:Hughes net meters back all of their signals... no one actually gets what is advertised.
This is soooo very very true !
I can't speak to Gen5 but my Gen4 'up to' 15 Mbps plan routinely gives me 21-27 Mbps speeds. Not at all or even close to what is advertised.
I need to contact the NFL about this.
Heck, I didn't even think about my Gen4 plan before I upgraded. I was getting in the high 20s as well. How dare they!!! And my folks' Gen4 plan's advertised speed is up to 10Mbps, and THEY are getting in the high 20s. Not even close to what is advertised, for sure.
Although I've had some peak time slowdowns lately, my speed is generally above advertised. Even when really slow I can do what I need even stream at low definition. Only impact is I have to wait for off peak times for large file downloads, not end of world, what scheduling downloads with a file manager is for. Latest test is pretty good for a Friday night.
GabeU wrote:Are you not upgrading to Gen5 because you are saving more sticking with the plan you have?
There is that aspect. I see no advantage right now to enter a new contract, pay for upgrade, etc., and definitely don't need a modem with built in WiFi, my ASUS has data tracking by device.
I have Gen4 Ultra and is working well aside from some peak time slowdown. Can still do most everything fine other than large file downloading when really slow.
Is funny in a way, I remember waiting for hours back in the 7000s days for a 100 MB driver file to download or even going to the local library to do it. Now I can't deal with it. Tells me something has definitely gotten better over the years with satellite speed. Some slowdown at times I expect.
Just my opinion but believe much is still going on with the ground infrastructure side of things and a lot tweaking with both J1 and J2 to optimize the whole configuration.
That's understandable. As long as you still like what you have, there's no reason to upgrade.
I was pretty satisfied with what I had (aside of the evening slowdowns), but when I found out that even after the first twelve months of $20 off per month I'd be saving money while getting more data and higher speeds, I couldn't resist. I figured I'd have to pay an installation fee or even an activation fee, but when I found out I didn't it was the icing on the cake.
And, not that I ever plan on running out of data, when I found out the FAP speed was that much higher that was the cherry on top. LOL.
I have literally no other option here. Not even reliable cell service. So going into a new contract wasn't an issue for me as it's either this or dialup.
They're definitely still playing around with things. My signal strength has varied a bit, but has been stable now for about a week at around 106.
I also was glad to hear there was no Cost to Upgrade. I did not have Gen4, so everything was a PLUS to upgrade except the 50 GB from 2am-8am when I had UNLIMITED from 2am-7am. The totally free upgrade was the icing on the cake for me as well and the more reasonable FAP speeds! I was paying $69.99 so after the $20 savings for 12 months it will be the same with faster speeds with slightly more data usage.
I do have reliable cell service but cell data is expensive for having Hotspot usage plus its one set limit for the entire month (no bonus period with extra data)My signal has been still around 100. It did go up some for a few days now its back down.
