Forum Discussion
Bill is never right
I can’t tell you how many times I have called Hughes net about my billing. I was promised at the time I changed my plan to 200.25 service plan that the price would not increase from the total $71.48 that I had been paying. I was told I would get service credits each month until the commitment was over if I would change to this plan. I have had to call every month to 2 months and they say the issue is resolved and I will be charged this amount just to find that I am being charged the full amount. I have spent countless hours on the phone with representatives and supervisors and told the issue is resolved just to find out it isn’t. I am goi g to have to call yet again today but I’ll tell you… I will be canceling my service as soon as I can because of this issue!!
3 Replies
- maratsadeDistinguished Professor IV
I hope the Hughesnet reps on this site will reply to your post soon. They can investigate what's going on and implement a solution. Hang in there.
I'm tagging some reps: Remy , Damian , KathyVoss
Edit: You will recognize the official reps here because they have the word "Moderator" near their name.
- Weemus64New Poster
Thank you Mararsade
- RemyModerator
Weemus64,
Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd love to look into this billing issue for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached. Please let me know here once you've sent the PM.
https://community.hughesnet.com/users/Remy/102584
Thanks,
Remy
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