Forum Discussion
Didn't get the promotional credits as described
Your agent tricked me into signing up for the next service level on my complaint call for slow service. That's a new topic for later. But part of what he stated was that I'd get a $100 promotional cr...
I completely understand. I am happy to have been a able to resolve this particular issue and I wish you luck with the next steps of getting your other issue resolved. The credit was applied to your account today 11/13/2023 and will start on your December bill in the amount of $30 off for 3 months. Your case number is #156065750 you have a great evening as well. -Damian
Welcome to the community and I am sorry to hear this. Definitely sounds like there was some miscommunication here. Please private message me the phone number associated with your account so I can locate you in the system before any investigation can start. https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . I will begin right away once I receive this. -Damian
