Forum Discussion

loveoldtrux's avatar
loveoldtrux
Sophomore
7 years ago

Promotion has expired; now being throttled?

HI gang,

Recently recieved this from Hughesnet:

 

"Dear Mark,

Thank you for being a HughesNet customer. We wanted to let you know that your HughesNet Gen5 20GB Next Plan Up promotional offer will expire on April 29, 2018. Your service plan price will increase to $89.99.  No action is required, but you have options if you would like to adjust your plan:
View Your Options
You can view your account details at any time at myHughesNet.com or on the HughesNet Mobile App. If you elect to change your service plan now, you will continue to receive the Next Plan Up promotional credit until your 12 month promotional period has completed. In month 13, you will pay the standard monthly fee for your plan.
We hope you are enjoying your HughesNet service."

 

Well, that was sort of "interesting"; I didn't know I was on any special promotional offer - I was under the impression you pay the money you get the data.  Since this promotion has expired I've noticed a lot of speed problems; it's quite obvious I'm NOT getting the data throughput I used to get (look at my previous posts - you'll see where I was constantly have to pay for additional tokens.  My download throughput used to be at LEAST 1 GB per hour - it's now quite less --> I've been monitoring it due to the problems I've been having; see image below; it now takes about 1 1/2 hours to download 1 gb)

 

I don't know what a promotional offer would give me to enable me to dl 1 gb per hour and then snatch it away after it ended, but it's a definite throttle.  I usually log on to Hughesnet at 4:30 AM and do my slots, so unlimited throughput should be available.

 

Has anybody else experienced this after their "promotional offer" has expired?  Any idea what this "promotional offer" is / was?...

 

Thanks for the read,

Mark

 

 

 

Performance
  • maratsade's avatar
    maratsade
    7 years ago

    "Has anybody else experienced this after their "promotional offer" has expired?  Any idea what this "promotional offer" is / was?..."

     

    I had a promotional offer, and when it ended, nothing changed except the monthly fee went up.  

     

    There is likely something else going on with your system that coincided with the expiration of your promotional offer. 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    "Has anybody else experienced this after their "promotional offer" has expired?  Any idea what this "promotional offer" is / was?..."

     

    I had a promotional offer, and when it ended, nothing changed except the monthly fee went up.  

     

    There is likely something else going on with your system that coincided with the expiration of your promotional offer. 

    • Groucho's avatar
      Groucho
      Freshman
      7 years ago

      Shortly after I received notice that my promotional period was expiring, I expected to pay $10 more a month.  No!  It's $20 more a month. And, shortly after that got paid, I had trouble getting into my email.  After a few days, that problem was resolved.  But, a day later, a different problem with email.  Every time I tried to send a message, I instantly received notice that the message was refused by the receiving ISP which considered it SPAM.  And when I looked up Error Codes 500 and 544, the explanation was that the sending ISP -- HughesNet -- did not have certain criteria to protect the recipient.  After that, I also noticed that anytime I attempted to Compose a new email, the address bar would change from 'Secure' to 'Not Secure'.  It's been almost a week now, and I'm wondering how long it takes for HughesNet to correct the problem.  I'm quite sure it must be affecting many more customers. 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    loveoldtrux

     

    If you're experiencing speed issues it has absolutely nothing to do with the expiration of promotional pricing.  The two happening around the same time are pure coincidence.    

     

    But, regarding it taking 1.5 hours to download 1GB, the tool you're using to gauge that rate isn't at all accurate in that way, as there is no context and no breakdown.  Are you downloading a single file that's 1.5GB or larger in size, and if so, from where, as servers at the source can have problems (Windows and Apple often do)?  Are you downloading multiple files that add up to 1.5GB or larger in size, and again, if so, from where?  The only way speed/throughput can be gauged is when something is downloaded that is enough to cause the speed to go to as high as it can for a long enough time to get an accurate result.  A speed test does this.  

     

    Glasswire is a much used and often recommended tool for showing data usage in a given time period, including what's using it.  https://www.glasswire.com/  That's for the data.  For measuring speed itself you should use testmy.net, and use the manual 25MB test size for download tests and the manual 4MB test size for upload tests.  

     

    Having to buy the mentioned Tokens, OTOH, is because of exhausting your monthly allotment of high speed data too quickly and having the speed throttled because of it.  Token data doesn't affect your speed/throughput in any other case.  Only when you've exhausted your high speed data allotment and have gone into FAP.  And, actually, if anything, a reduced data throughput, other than when in FAP, would mean your monthly allotment of high speed data would last longer, not the other way around.  But, again, the tool you're using to measure your throughput/speed isn't accurate for that purpose.