Forum Discussion

LARose03's avatar
LARose03
Freshman
9 years ago

Don't ever enter a contract with Hughes!

The letter below was supposed to be an email to support.  "Page not found error 404" is all I get!  Tried to call too.  Extremely high call volume at 7:15 am CST.  I am extremely frustrated with the ...
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Amanda's avatar
Amanda
Moderator
9 years ago

Hi LARose03,

 

Welcome to our communtiy and thank you for posting. I am very sorry you've had such a difficult time with the HughesNet service and would like the opportunity to get this resolved for you, one way or another. I have located your account and will be running diagnostics to see if I can find the problem. Just out of curiousity, do you leave the equipment powered on when you are not there or do you disconnect any parts before leaving? 

 

Thank you

Amanda

  • LARose03's avatar
    LARose03
    Freshman
    9 years ago
    I was told yesterday that the roku device is in sleep mode and draining data when I am not there. Of course, the television us off.
    • LARose03's avatar
      LARose03
      Freshman
      9 years ago
      The issue is not data usage. The issue is slow speed. Yesterday the account manager told me my speeds were slow because I only had 4% data left. I am tired of excuses explaining "The problem." The problem is consistent slow speed. Speeds seem to soar when I'm not there to check them.
      • LARose03's avatar
        LARose03
        Freshman
        9 years ago

        Back at the location where i have Hughes...slow speeds again. Speed test results download speeds of 0.52 and 1.67.  Latest account manager told me I was getting speeds over 25, she did remotely and I was not here to test it myself.  So I am back holding for atech support agent to start this crazy cycle over again.