Forum Discussion
Don't ever enter a contract with Hughes!
Hi LARose03,
Welcome to our communtiy and thank you for posting. I am very sorry you've had such a difficult time with the HughesNet service and would like the opportunity to get this resolved for you, one way or another. I have located your account and will be running diagnostics to see if I can find the problem. Just out of curiousity, do you leave the equipment powered on when you are not there or do you disconnect any parts before leaving?
Thank you
Amanda
- The issue is not data usage. The issue is slow speed. Yesterday the account manager told me my speeds were slow because I only had 4% data left. I am tired of excuses explaining "The problem." The problem is consistent slow speed. Speeds seem to soar when I'm not there to check them.
Back at the location where i have Hughes...slow speeds again. Speed test results download speeds of 0.52 and 1.67. Latest account manager told me I was getting speeds over 25, she did remotely and I was not here to test it myself. So I am back holding for atech support agent to start this crazy cycle over again.
Yes Hughes net is not what I thought it kept showing it had good results but now have had for a couple of months and it is expennsive and let me down too the speed is slow and uses up fast do not understand that. We do have contract and wish I didnt. Oh well maybe something better will come along very dissatisfied with hughes.
LARose03 wrote:
The issue is not data usage. The issue is slow speed. Yesterday the account manager told me my speeds were slow because I only had 4% data left. I am tired of excuses explaining "The problem." The problem is consistent slow speed. Speeds seem to soar when I'm not there to check them.That it's slow, but it eats up the data quickly, might be a sign of something utilizing the majority of your data without you knowing it.
Because this is the myAccount and Billing section, please start a new topic in the Tech Support section if you would like to troubleshoot the issue. You can do so by clicking on the blue "Start a topic" button on the upper right while within the aforementioned Tech Support section.
