Forum Discussion

brandx75's avatar
brandx75
New Poster
7 years ago

Double Billed

I ordered my Hughes Net back in March and my debit card was charged for installation and the first month of service.  The service was installed last week and they just charged me AGAIN for almost the...
  • Liz's avatar
    Liz
    7 years ago

    Hi Brandy,

     

      I see it's your first post here, so welcome to the community! We definitely want to get to the bottom of this for you. I'm looking into your order history and I do see the initial orders from March, but I don't see those charges in your billing history, which has only started April 26. I'm escalating this to our billing department here at corporate for their input as to why this is, as that looks unusual to me. I'll post back once I have any news or have additional questions for you.

     

      Your patience and understanding are much appreciated.

     

     

Liz's avatar
Liz
Moderator
7 years ago

Hi Brandy,

 

  I see it's your first post here, so welcome to the community! We definitely want to get to the bottom of this for you. I'm looking into your order history and I do see the initial orders from March, but I don't see those charges in your billing history, which has only started April 26. I'm escalating this to our billing department here at corporate for their input as to why this is, as that looks unusual to me. I'll post back once I have any news or have additional questions for you.

 

  Your patience and understanding are much appreciated.

 

 

  • brandx75's avatar
    brandx75
    New Poster
    7 years ago
    Huge hassle as no one I talked to on the phone had any access to that information. I never received any emails the money had been refunded.

    I spent so much time on this. Why was this information not recorded in my account? That would have made it much easier to explain.

    I would like to have the installation charge refunded to my account.
    • C0RR0SIVE's avatar
      C0RR0SIVE
      Associate Professor
      7 years ago

      Not sure why you think it would or should be refunded twice? 

      They charged it once, and because the install wasn't done with in 30 days, they refunded the charge back to your credit card.  Thus costing nothing, then once the install was done, you was finally charged for your installation and service.  

    • Liz's avatar
      Liz
      Moderator
      7 years ago

      Good morning Brandy,

       

      Thanks for posting back. This is not a common occurrence, but I've informed management of what happened here, suggesting how we can avoid similar cases in the future, so thank you for bringing this to light.  Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.