Forum Discussion

brandx75's avatar
brandx75
New Poster
8 years ago
Solved

Double Billed

I ordered my Hughes Net back in March and my debit card was charged for installation and the first month of service.  The service was installed last week and they just charged me AGAIN for almost the...
  • Liz's avatar
    Liz
    8 years ago

    Hi Brandy,

     

      I see it's your first post here, so welcome to the community! We definitely want to get to the bottom of this for you. I'm looking into your order history and I do see the initial orders from March, but I don't see those charges in your billing history, which has only started April 26. I'm escalating this to our billing department here at corporate for their input as to why this is, as that looks unusual to me. I'll post back once I have any news or have additional questions for you.

     

      Your patience and understanding are much appreciated.

     

     

Liz's avatar
Liz
Moderator
8 years ago

Hi Brandy,

 

  I see it's your first post here, so welcome to the community! We definitely want to get to the bottom of this for you. I'm looking into your order history and I do see the initial orders from March, but I don't see those charges in your billing history, which has only started April 26. I'm escalating this to our billing department here at corporate for their input as to why this is, as that looks unusual to me. I'll post back once I have any news or have additional questions for you.

 

  Your patience and understanding are much appreciated.