Forum Discussion

brandx75's avatar
brandx75
New Poster
7 years ago

Double Billed

I ordered my Hughes Net back in March and my debit card was charged for installation and the first month of service.  The service was installed last week and they just charged me AGAIN for almost the...
  • Liz's avatar
    Liz
    7 years ago

    Hi Brandy,

     

      I see it's your first post here, so welcome to the community! We definitely want to get to the bottom of this for you. I'm looking into your order history and I do see the initial orders from March, but I don't see those charges in your billing history, which has only started April 26. I'm escalating this to our billing department here at corporate for their input as to why this is, as that looks unusual to me. I'll post back once I have any news or have additional questions for you.

     

      Your patience and understanding are much appreciated.

     

     

Liz's avatar
Liz
Moderator
7 years ago

Hello Brandy,

 

Thank you for your patience while our billing department investigated further. You were charged when you initially ordered on March 20, but as per our billing protocol, since service was not activated within 30 days, your credit card was refunded on April 19. Then once your service was activated, you were charged on April 30 for the balance due on the first invoice.

 

If you still have concerns about this, please check your private messages. I'm going to send you another e-mail address to which you can send me a copy of your credit card statement, because I'm currently unable to access the email account I originally PM'd you.