Forum Discussion

bobhoyt3son's avatar
bobhoyt3son
Freshman
3 years ago

double billing, i want a credit!

On May 14th I made a payment for 78.12.  It has cleared myt account, I then set up automatic billing and on May 22, $94.05 was taken from my account for June.  I now see on my banks site there is a p...
  • Liz's avatar
    Liz
    3 years ago

    Good morning bobhoyt3son,

     

    Thanks for reaching out, I can clear this up for you. There was no double-billing-- you're now caught up on all your payments and have a 0 balance at the moment.

     

    If you look at your bills from April and May, you'll see that the $78.12 charge was a carry over from the April bill and the $94.05 is the May charge. Both of those charges we're paid off in May. Your June bill was paid today so that's why there's no balance now, and won't get the next one until July's bill. 

     

    Please let me know if you have any further questions, I'm happy to answer!

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator
3 years ago

Good morning bobhoyt3son,

 

Thanks for reaching out, I can clear this up for you. There was no double-billing-- you're now caught up on all your payments and have a 0 balance at the moment.

 

If you look at your bills from April and May, you'll see that the $78.12 charge was a carry over from the April bill and the $94.05 is the May charge. Both of those charges we're paid off in May. Your June bill was paid today so that's why there's no balance now, and won't get the next one until July's bill. 

 

Please let me know if you have any further questions, I'm happy to answer!

 

Thanks,

Liz

  • bobhoyt3son's avatar
    bobhoyt3son
    Freshman
    3 years ago

    I don't want a paper bill. I will make my payments on the due date in the future.  I won't pay an extra $5.00 for a service offered to us that was never explained.  For the record we were never told there was a balance of $172. or for what it was for.  Something doesn't make sense, so while I have resigned to the fact, you don't win with HUGHESNET, I prefer an email notificaton when my bill is due.  I got one today, saying we have a balance due for 6/25/22.  So, i know you can email bills.  Very aggravated with this whole process.  I already have posted on my calendars to pay on the 14th of each month.  Keep the paper!

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      3 years ago

      bobhoyt3son 

       

      For reference, regardless of when or how you pay your bill, there are only two options when it comes to billing.  Paper billing and automatic billing.  Paper billing comes with a $5 fee.  The only option in which there is no paper bill and no $5 charge is automatic billing.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      3 years ago

      Liz didn't suggest paper billing.  I suggested it, and it was just a suggestion, not a declaration of war. Don't want paper billing? No problem; it's your choice. 

      • bobhoyt3son's avatar
        bobhoyt3son
        Freshman
        3 years ago

        Yes, I am well aware you offered that.  However your CSR said they can only send a paper bill with a charge of $5.00.  I repeatedly told her I don't want a paper bill, I can manage my own bill.  So, are ;you saying now, I don't need a paper bill at all, cause that works for me.  Liz was who I was responding to with my concern anyway.  WOW!