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bobhoyt3son's avatar
bobhoyt3son
Freshman
3 years ago
Solved

double billing, i want a credit!

On May 14th I made a payment for 78.12.  It has cleared myt account, I then set up automatic billing and on May 22, $94.05 was taken from my account for June.  I now see on my banks site there is a p...
  • Liz's avatar
    Liz
    3 years ago

    Good morning bobhoyt3son,

     

    Thanks for reaching out, I can clear this up for you. There was no double-billing-- you're now caught up on all your payments and have a 0 balance at the moment.

     

    If you look at your bills from April and May, you'll see that the $78.12 charge was a carry over from the April bill and the $94.05 is the May charge. Both of those charges we're paid off in May. Your June bill was paid today so that's why there's no balance now, and won't get the next one until July's bill. 

     

    Please let me know if you have any further questions, I'm happy to answer!

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator
3 years ago

Good morning bobhoyt3son,

 

Thanks for reaching out, I can clear this up for you. There was no double-billing-- you're now caught up on all your payments and have a 0 balance at the moment.

 

If you look at your bills from April and May, you'll see that the $78.12 charge was a carry over from the April bill and the $94.05 is the May charge. Both of those charges we're paid off in May. Your June bill was paid today so that's why there's no balance now, and won't get the next one until July's bill. 

 

Please let me know if you have any further questions, I'm happy to answer!

 

Thanks,

Liz