Forum Discussion
double billing, i want a credit!
Good morning bobhoyt3son,
Thanks for reaching out, I can clear this up for you. There was no double-billing-- you're now caught up on all your payments and have a 0 balance at the moment.
If you look at your bills from April and May, you'll see that the $78.12 charge was a carry over from the April bill and the $94.05 is the May charge. Both of those charges we're paid off in May. Your June bill was paid today so that's why there's no balance now, and won't get the next one until July's bill.
Please let me know if you have any further questions, I'm happy to answer!
Thanks,
Liz
Good morning bobhoyt3son,
Thanks for reaching out, I can clear this up for you. There was no double-billing-- you're now caught up on all your payments and have a 0 balance at the moment.
If you look at your bills from April and May, you'll see that the $78.12 charge was a carry over from the April bill and the $94.05 is the May charge. Both of those charges we're paid off in May. Your June bill was paid today so that's why there's no balance now, and won't get the next one until July's bill.
Please let me know if you have any further questions, I'm happy to answer!
Thanks,
Liz
I don't want a paper bill. I will make my payments on the due date in the future. I won't pay an extra $5.00 for a service offered to us that was never explained. For the record we were never told there was a balance of $172. or for what it was for. Something doesn't make sense, so while I have resigned to the fact, you don't win with HUGHESNET, I prefer an email notificaton when my bill is due. I got one today, saying we have a balance due for 6/25/22. So, i know you can email bills. Very aggravated with this whole process. I already have posted on my calendars to pay on the 14th of each month. Keep the paper!
