Down & out over account lockdown

Alwayspayin,

Thank you for posting and welcome to the community. This is a very rare predicament. After reviewing your account it does in fact appear that your account was suspended due to fraudulent activity regarding the different cards and originating countries used within a certain time frame. We do refer to this as "Lock reason 92: Identity Theft Multiple Countries". I see that the team this was escalated to has been trying to unlock your account but are unable to due to a $63.54 amount that is owed. I would like to help you with this but the case is already being handled by a different department that I would not be able to interfere with. I understand your frustration with the amount of time you have been waiting to regain service, but our only option is to wait until you receive a response from the corporate billing department. I would also like to compensate you after this issue has been resolved, for the days without service. While I do not have an exact amount or method of compensation, I can guarantee something will be done for your troubles. 

-Damian