Down & out over account lockdown
Sooo, this would be funny in some other time and space but right now it's just making me completely crazy. TWENTY DAYS AGO-- the same day I made a payment as usual on my account--my service stopped wo...
Forum Discussion
Thank you for posting and welcome to the community. This is a very rare predicament. After reviewing your account it does in fact appear that your account was suspended due to fraudulent activity regarding the different cards and originating countries used within a certain time frame. We do refer to this as "Lock reason 92: Identity Theft Multiple Countries". I see that the team this was escalated to has been trying to unlock your account but are unable to due to a $63.54 amount that is owed. I would like to help you with this but the case is already being handled by a different department that I would not be able to interfere with. I understand your frustration with the amount of time you have been waiting to regain service, but our only option is to wait until you receive a response from the corporate billing department. I would also like to compensate you after this issue has been resolved, for the days without service. While I do not have an exact amount or method of compensation, I can guarantee something will be done for your troubles.
-Damian
How rare is it, this is exactly the problem i have been experiencing over a month, i have called or chatted 5 times been Told i will get a callback in 5 business days, i am a month in and still no callback. Same code they finally gave me on the 5th contact. I was just going to cancel my account and have my brother sign up for a totally new account and tell them he just moved in.
code i was given (Identity Theft Multiple Countries:I92)
To keep your issue separate from the OP's, even though you're experiening the same thing, please start a new topic in this same section (myAccount and Billing). You can do so here.
you are literally killing me with this stuff.
