Forum Discussion

Batline

New Member

3 years ago

Early termination fee

Early Termination Fee

Liz

Moderator

3 years ago

Hi Batline,

I see it's your first post here, so welcome to the community! I'm happy to look into this for you and see what we can do. I could use some additional details: Do you recall when your daughter in law made changes to the account? Is she Carla?

Looking forward to hearing back.

-Liz

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fee","id":"message:137301","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:140152"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:137301"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:137301"},"body@stripHtml({\"truncateLength\":200})":" I have been with hughes net for 7 yrs. My daughter in law made changes to my account while I was ill. Those changes included a 2 yr. Contract that I was not aware of. She is moving out of state and t...","body@stringLength":"452","rawBody":"

I have been with hughes net for 7 yrs. My daughter in law made changes to my account while I was ill. Those changes included a 2 yr. Contract that I was not aware of. She is moving out of state and tried to cancel the service. That's how I found out about the contract. I do not want these changes and do not want to take over the contract. How can I return to my former status without getting stuck with this contract and early termination fee?

","kudosSumWeight":0,"postTime":"2022-04-04T09:33:38.645-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Early Termination Fee","text":"Early Termination Fee","time":"2017-03-08T23:17:17.380-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:137301_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2483},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

","customFields":[]},"Conversation:conversation:137301":{"__typename":"Conversation","id":"conversation:137301","solved":false,"topic":{"__ref":"ForumTopicMessage:message:137301"},"lastPostingActivityTime":"2022-04-08T10:37:59.056-04:00","lastPostTime":"2022-04-08T10:37:59.056-04:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:137301":{"__typename":"ModerationData","id":"moderation_data:137301","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:137301_1":{"__typename":"Revision","id":"revision:137301_1","lastEditTime":"2022-04-04T09:33:38.645-04:00"},"ForumReplyMessage:message:137304":{"__typename":"ForumReplyMessage","id":"message:137304","conversation":{"__ref":"Conversation:conversation:137301"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":137304,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Early termination fee","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:137304"},"parent":{"__ref":"ForumTopicMessage:message:137301"},"body":"

Hi Batline,

Looking forward to hearing back.

-Liz

","body@stringLength":"361","rawBody":"

Hi Batline,

Looking forward to hearing back.

-Liz

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To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.

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customer dissatisfied","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:122943"},"body":"I have called numerous times for the last two weeks at all different times of the day and night and never get a “live person “ just get the same recording to call back later and sorry to say but no I will not be paying any cancellation fees when I haven’t had this service for a month and it’s completely useless to me to work from home and was never advised of any minimum contract or cancellation fees or that I could not use this useless internet to connect to my works VPN server nor was I asked about anything like that when I specifically told them I needed internet to work from home , so I’ll be glad to send their useless equipment back , but as far as paying any kind of fees well that’s not going to happen because I’m paying for data to use my cell phones hotspot to even be able to work from home and paid them for the first month of service which I haven’t even used and they can see that by the fact I still have 100% usage left , and I’m sorry I know all about the covid 19 etc and I too work on the phone dealing with customers and for them to have absolutely no one to take mine or anyone else’s calls it just plain ridiculous and terrible customer service","body@stringLength":"1174","rawBody":"I have called numerous times for the last two weeks at all different times of the day and night and never get a “live person “ just get the same recording to call back later and sorry to say but no I will not be paying any cancellation fees when I haven’t had this service for a month and it’s completely useless to me to work from home and was never advised of any minimum contract or cancellation fees or that I could not use this useless internet to connect to my works VPN server nor was I asked about anything like that when I specifically told them I needed internet to work from home , so I’ll be glad to send their useless equipment back , but as far as paying any kind of fees well that’s not going to happen because I’m paying for data to use my cell phones hotspot to even be able to work from home and paid them for the first month of service which I haven’t even used and they can see that by the fact I still have 100% usage left , and I’m sorry I know all about the covid 19 etc and I too work on the phone dealing with customers and for them to have absolutely no one to take mine or anyone else’s calls it just plain ridiculous and terrible customer service","kudosSumWeight":0,"repliesCount":1,"postTime":"2020-04-13T16:24:28.363-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:122943_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":13762},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"parent":{"__ref":"ForumReplyMessage:message:122939"},"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMjI5NDQsMTIyOTQ0","node":{"__ref":"ForumReplyMessage:message:122944"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:122944":{"__typename":"ModerationData","id":"moderation_data:122944","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:122944":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:122944","revisionNum":1,"uid":122944,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:122943"},"conversation":{"__ref":"Conversation:conversation:122938"},"subject":"Re: customer dissatisfied","moderationData":{"__ref":"ModerationData:moderation_data:122944"},"body":"

Hi cthrower,

\n\n

Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.

\n\n

\nYour patience and understanding are much appreciated.

\n\n

Thanks,

\n\n

Liz

\n\n

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Hi cthrower,

\n\n

\nYour patience and understanding are much appreciated.

\n\n

Thanks,

\n\n

Liz

\n\n

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gaines_wright

I've had my DirecTV dish on my roof since the Spring of 2005. No leaks and no issues, other than it being a bit of a pain to reach in order to brush snow off of in the winter, and this is with an extension pole.

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GabeU wrote:
gaines_wright

I've had my DirecTV dish on my roof since the Spring of 2005. No leaks and no issues, other than it being a bit of a pain to reach in order to brush snow off of in the winter, and this is with an extension pole.

I hope you knocked on wood. It'll probably start leaking tomorrow. :>)>

Seriously, I was advised many years ago, by an several people that I knew, with years of roofing experience, not to put anything on your roof. I live in Florida, where the sun is really tough on roofing materials. I have a 26ga galvalume roof on a 6/12 pitch that was installed in 2004. About 2014 I had to have all of the roof penetration boots replaced.

Haven't had any trouble with snow though.

","body@stringLength":"1303","rawBody":"

wrote:

I've had my DirecTV dish on my roof since the Spring of 2005. No leaks and no issues, other than it being a bit of a pain to reach in order to brush snow off of in the winter, and this is with an extension pole.

I hope you knocked on wood. It'll probably start leaking tomorrow. :>)>

Haven't had any trouble with snow though.

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Intermittent connectivity, 12.1.9 and many other state codes :-(","moderationData":{"__ref":"ModerationData:moderation_data:108277"},"body":"

gaines_wright

Ah, a metal roof. I think something like what you experienced is one of the reasons why neither DirecTV, nor HughesNet, will install their dishes on a metal roof these days. That and the metal warping, throwing the aiming off. The anchoring into the beams is supposed to mitigate this, but it's just another problem with installation on metal roofs that could crop up.

I need to have my DirecTV dish relocated next summer, as my roof is being replaced with a metal one. Still, the relocation will be much cheaper than I anticipated, and it includes the hand digging of the trench to bury the line. :) My HughesNet dish is already a pole install, so it's safe where it is.

I live just off of Lake Erie and just south of Buffalo. Nothing BUT snow in the winter, here. My town actually had the 2017/2018 snow total record for the western half of the state, which is, unfortunately, a common occurrence. We totalled 269.7\" for that season, which is a good bit above average. The average is around 200\". Luckily, this current season has been very mild, so far. Nearly three months to go, though.

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