The reps will reply, I'm sure. They're on M-F from approximately 9AM to 6PM EST. They normally reply within a day, but with the large pandemic related increase in support requests it can take them a bit longer than normal. As it stands right now, it's likely that you won't hear from one until at least Monday, though there is a rep that's occasionally on during the evening.
On a side note, and just for reference, regarding the following statement...
"and was promised my the sales rept that set me up that this would be the best internet i could get and that the service would be excellent and i would have no problems"
...though a rep should never guarantee you will have no problems, as it's impossible for them to guarantee that, a sales rep saying that the service is "the best you can get" and "excellent" are just a sales tactics, like a car salesperson saying their vehicle is the best or Heinz saing their ketchup is the tastiest. It's a subjective statement that can't be measured. In other words, an opinion.
Stay safe. :)
