Forum Discussion

Fcb's avatar
Fcb
New Poster
7 years ago

Early termination

Well as of today I have been a Hughesnet customer for 10 days (install on 4-14-18), I have been on the phone with resp., techs, supervisors and account managers every single day with the same problem...
Early Termination Fee
  • Liz's avatar
    Liz
    7 years ago

    Hi Fcb,

     

    Thanks for letting me know. We don't give refunds for tokens per the service agreement:

     

    6.4 UNUSED DATA TOKENS. 

    You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service. 

     

    I hope that clears things up. Good luck with your future ISP!

     

     

Liz's avatar
Liz
Moderator

Hi Fcb,

 

Welcome to the community and thank you for posting. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

 

Fcb's avatar
Fcb
New Poster
7 years ago

Morning, Liz

 

Thank you, I called the number on your last email, and unforunately I have terminate my account.  Question:  What happens to the $180.00 in tokens that I purchased?  Will I be getting back the money to the card on file?

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Hi Fcb,

     

    Thanks for letting me know. We don't give refunds for tokens per the service agreement:

     

    6.4 UNUSED DATA TOKENS. 

    You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service. 

     

    I hope that clears things up. Good luck with your future ISP!

     

     

    • Fcb's avatar
      Fcb
      New Poster
      7 years ago

      Not a problem, thank you very much.  This answered my questions.