Forum Discussion
EBB not being applied
Liz,
Your information is not correct.
I called on 6/17 and Hughes Net said they were not set up for EBB yet and to call back in one month.
Called 7/13 @ 3:46 on the phone for 8 minutes to be told they needed to talk to my husband
Husband called 7/14 @ 1:41 on the phone for 9 minutes and was told there was an error and to call back
Called 7/14 @ 5:52 on the phone for 24 minutes and was told there was an error and she (Aubrey was going to call EBB to verify our validation) and call back. She NEVER called back.
Called 7/17 @ 11:32 on the phone for 72 minutes with 42 of those minutes being put on hold. We hung up after being on hole that lone as rep never did come back on the line.
We have been very cooperative. Patience has run out and frustrated to no end.
Understandable, we're trying to get to the bottom of these errors as well. Thank you for these details as well! I just go off what I see in the notes, so it also helps to get your side of the story. We're looking at the call from 7/14 and to see where, if possible, there may be a discrepancy between the EBB app and the HughesNet account, which can be a cause for error. I'll keep you posted on what we find out and any suggestions that could help.
Your patience and understanding are much appreciated.
Thanks,
Liz
