Forum Discussion

arielgipson96's avatar
arielgipson96
Freshman
4 years ago

Unable to upgrade or apply EBB benefits

So I cannot see my bill, I don't know why there is a hold on my account, but customer service is receiving an account error that won't allow my EBB benefits to be reapplied after over a week of fixing issues with USAC where my benefits were transferred without permission. On top of that when looking at optional services my account tells me I am not eligible for them and to contact customer support for more details, however they don't have any.

 

My EBB benefits were transferred without my consent. I then had to reapply for the EBB program. Every time I have called Hughesnet, this is what they have told me I had to do in order to get my account fixed and my discount reapplied, now it's looking like Hughesnet made me do all of this for basically nothing. Someone help please!

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    What optional services are you looking for?

     

    You will likely need to wait until the reps come back next week, so they can try to figure out what's going on with your account. 

    • arielgipson96's avatar
      arielgipson96
      Freshman
      4 years ago

      I wasn't really looking to upgrade my account with optional services, I was just going through the portal and looking at things while they were talking on the phone with me and when I happened to click Hughes Net voice, all of a sudden I was ineligible for any type of upgraded services, this only happened after my benefits were illegally transferred

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        What a big mess. I hope the reps can fix this for you, or tell you what steps you need to take.