EBB Program benefits Being transferred without consent

I got an email on Nov 13th saying my benefits were being transferred and services (I have not asked for this) I called, thought I had everything fixed and was told my benefits would not end with Hughesnet. Well, I received a letter dated the 23rd that my benefits were being transferred and my services would be shut off. I'm confused. Live chat won't help me saying they aren't equipped to do so. I'm upset because supposedly this was taken care of. Now it isn't. I did not give permission for this. I do not want this. I call and they say they don't see it reflecting on my account. Someone help.