Forum Discussion

shadowwalker.20's avatar
shadowwalker.20
Junior
4 years ago

ebb plus upgrade

today I had my mother (account holder) call to upgrade to 30gb with new contract and apply for the ebb. my name is herbert cook and i qualify for the ebb. They could not find my application for ebb. s...
shadowwalker.20's avatar
shadowwalker.20
Junior
4 years ago
Same household The ebb site gave all info to hughes net. So It should have gone through. They Just told my mother there was a problem. never said what it was.
maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

Since the benefit is by household, the EBB would apply to your mom.  The problem may be something else.  Hang in there until Liz , Remy , or Damian  chime in.  They  may be able to help you, or at least tell you who to contact.