Forum Discussion

skaggs20's avatar
skaggs20
New Member
4 years ago

EBB

My problem was supposed to be being looked at by a higher up and respond in 24 hours. Guess what? No response, and my ebb was not applied to my bill! I would appreciate someone who can fix this to contact me as my ebb expires today!

  • Remy's avatar
    Remy
    Moderator
    4 years ago

    skaggs20, 

     

    I see you called in shortly after your post; good idea for urgent matters requiring an immediate response. Glad to see one of our phone agents helped you out! Please let us know if you have any additional questions or issues in the future!

     

    Thanks,

    Remy

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    I hope the reps on this site (Liz , Remy , Damian )can get back to you before 5 pm today. They work business hours, so you may also want to call the 24/7 customer service line. 

  • Remy's avatar
    Remy
    Moderator
    4 years ago

    skaggs20,

     

    Thanks for posting, and welcome to the Community! We'd love to look into this for you, but we need a bit more information first. Please send a private message to this link with your account number or a phone number attached!

     

    Thanks,

    Remy