Good morning Swmk,
Ah, I see. Thank you for that. I've PMed you with a resolution.
Hi Swmk,
I see it's your first post here, so welcome to the community! I'm sorry to hear your experience lately have been less than stellar. We can certainly address your concerns here.
Regarding the move situation, there are FCC rules that do protect your right to have a dish installed, maratsade already provided a link to those rules in the post above, so please check it to see if it's applicable to you.
In looking at your bill, I'm seeing you're paying the internet service fee, lease fee, and the Express Repair fee. The first two are standard charges for all lease customers, however if you're referring to the extra charge being the $7.95 Express Repair Basic monthly fee, please let me know and I can remove that for you. Express Repair is an optional service that lets you pay a $29.95 co-pay if you need a tech visit, as opposed to the usual $125.
Hi,
Please check your private messages (PM) in the top right corner of the community page I will send you a PM shortly to further address your billing concerns.
What are you trying to do online? I just ran diagnostics on your site to ensure the HughesNet equipment is working normally and everything is checking out OK; we're delivering plan appropriate speeds to the modem.
So we can begin addressing your speed concerns, please create a testmy.net account and run 3-5 tests during different parts of the day. Post your test results link here in your thread.
Only testmy.net speed test results are accepted to be considered for escalation to our corporate engineers. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (wifi must be disabled*, NO third party Router or Wireless devices can be used for testing)
-use the 25MB size download test file
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please visit: http://hninfo.us/speedtest
*If you don't know how to disable the wifi in the HT2000W, read "How do I manage my built-in WiFi modem?" in this PDF: http://customer.kb.hughesnet.com/Documents/1041318-0001_a.pdf Click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, 2.4Ghz Guest, 5Ghz, 5Ghz Guest).
Good morning Swmk,
Ah, I see. Thank you for that. I've PMed you with a resolution.
