Forum Discussion

Swmk's avatar
Swmk
Freshman
6 years ago

(Edit, Liz thank you!!) Mislead upon sign up, charged a different price, and slow speeds

In the very beginning I told the sign up agent I spoke with I would be moving after a few months and he reassured me I could take and continue to use the service anywhere I go. That was a straight out...
Early Termination Fee
  • Liz's avatar
    Liz
    6 years ago

    Good morning Swmk,

     

    Ah, I see. Thank you for that. I've PMed you with a resolution. 

Swmk's avatar
Swmk
Freshman
Hi Liz.
Sent you a PM. As far as the service speed goes I told him I was working from home on my laptop and needed to watch live streaming video from a CCTV system. He assured me the service he sold me would work just fine for that, however it does not. It just freezes. It was actually faster when I did a hot spot from my phone. However I kept the service simply because we watched Netflix every once in awhile, but it lagged on that too. So now I’m moving and can’t have it where I’m moving and even if I could, I’m on the ground floor surrounded by trees.
Liz's avatar
Liz
Moderator
6 years ago

Good morning Swmk,

 

Ah, I see. Thank you for that. I've PMed you with a resolution. 

  • Swmk's avatar
    Swmk
    Freshman
    6 years ago
    I just want to say that Liz has gone above and beyond to resolve this issue. I appreciate you Liz, and I appreciate your understanding, compassion and time helping me get this figured out. You are my hero.
    Thank you!!
    • Liz's avatar
      Liz
      Moderator
      6 years ago

      Good morning Swmk,

       

      Aw, thank you for the kind words, you're very welcome. That's what we're here for, to help. Glad to have been of assistance to you. If you need anything else, don't hesitate to reach out again.